SeniorAdministrator - IBM Websphere, Weblogic & JBoss Application Server
Hyderabad · Mid Level
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What we know about this role
HIGH
Our tracked job listings for HCLTech show strong recent activity.
First 72 hours
Window passed - posted 14d agoEarly applicants get seen before the pile builds.
Not a repost
The first time we've seen this listing - it hasn't been closed and reopened.
Skills required
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Job description
Job Summary
Key Responsibilities
2. Conduct Thorough Root Cause Analysis For Escalated Technical Issues, Implementing Effective Solutions To Resolve Both Technical And Security Challenges.
3. Lead Value-Added Initiatives Such As Updating And Managing The Knowledge Base, Conducting Training Sessions For New Team Members, And Coaching Analysts To Enhance Team Capabilities.
4. Resolve Complex Support Tickets Within Agreed Slas, Collaborating With Cross-Functional Teams To Ensure Seamless Operations And Maintain A Robust Security Posture.
5. Enhance Customer Experience And Satisfaction By Achieving First Call Resolution, Minimizing Rejected Resolutions And Case Reopenings, While Proactively Mitigating Potential Security Threats.
Skill Requirements
2. Strong Troubleshooting And Problem-Solving Skills In Support Operations.
3. Familiarity With Itil Principles And Incident Management Processes.
4. Excellent Communication Skills For Effective Interaction With Customers And Team Members.
Other Requirements
2. Optional But Valuable: Itil Foundation Certification
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