Job description

Job Summary

HCLTech is looking for an accomplished ServiceNow Automation & Integration Lead for its Noida location. This is a critical technology role responsible for engineering, operational stability, security, service resilience and continuous improvement across a complex enterprise environment. The role requires deep hands-on expertise, disciplined change execution, strong troubleshooting capability and effective collaboration with infrastructure, application, security, service-management and vendor teams.

Key Responsibilities

Configure and extend ServiceNow ITSM/ITOM processes including Incident, Problem, Change, Request, CMDB/CSDM, Discovery, Service Mapping and Event Management.
Build Flow Designer flows/subflows, IntegrationHub spokes, Orchestration, catalog items/workflows, approvals, notifications and reusable automation components.
Develop with JavaScript and Glide APIs, business rules, script includes, client scripts, UI policies/actions, ACLs, scheduled jobs and scoped applications.
Implement REST/SOAP integrations, MID Server patterns, OAuth, webhooks, import sets/transform maps and integrations with monitoring, identity and cloud platforms.

Apply source control, update-set/application-repository governance, ATF, code review, CI/CD, upgrade testing, performance tuning, security and data-quality controls

Skill Requirements

Technical Profile – ServiceNow Automation and Integration Lead
Core technical skills:
• Configure and extend ServiceNow ITSM/ITOM processes including Incident, Problem, Change, Request, CMDB/CSDM, Discovery, Service Mapping and Event Management.
• Build Flow Designer flows/subflows, IntegrationHub spokes, Orchestration, catalog items/workflows, approvals, notifications and reusable automation components.
• Develop with JavaScript and Glide APIs, business rules, script includes, client scripts, UI policies/actions, ACLs, scheduled jobs and scoped applications.
• Implement REST/SOAP integrations, MID Server patterns, OAuth, webhooks, import sets/transform maps and integrations with monitoring, identity, cloud and enterprise platforms.
• Apply source control, update-set/application-repository governance, ATF, code review, CI/CD, upgrade testing, performance tuning, security and data-quality controls.

Other Requirements

DETAILED ROLE ACCOUNTABILITIES

Own technical design and delivery of ServiceNow automation across ITSM, ITOM, CMDB/CSDM, Discovery, Service Mapping and Event Management.
Build governed Flow Designer, IntegrationHub, catalog, approval, notification and orchestration solutions.
Develop robust scoped applications and server/client logic using JavaScript, Glide APIs, ACLs and platform configuration practices.
Design reliable REST/SOAP, MID Server, OAuth, webhook, import-set and monitoring/cloud/identity integrations.
Lead code review, ATF, source control, release governance, upgrade testing, performance tuning and measurable automation benefits.

DESIRED CERTIFICATIONS (GOOD TO HAVE)

ServiceNow Certified System Administrator
Certified Application Developer
Certified Implementation Specialist - IT Service Management
relevant CIS certification for Discovery, Service Mapping or Event Management
IntegrationHub and Flow Designer micro-certifications
ITIL 4 Foundation.

PROFICIENCY EXPECTATIONS

Competent (L3): Independently develop and test standard workflows, scripts, catalog items and integrations; resolve defects and maintain technical documentation.

Proficient (L4): Own solution architecture and automation roadmap, design complex integrations, govern security/code quality/releases, lead upgrades and mentor developers while tracking business benefits.

Someone shared one job with you. ASAI keeps finding the rest.

Scored, not searched. Every role ranked against your actual profile.

Alerts as often as hourly. Reach new roles while the pile is still small.

Skill gaps, spelled out. See exactly which requirements you don't meet yet.

Verified jobs, only. Say no to ghost jobs. Your time deserves respect.