SME - Desk Side Services, AMT Asset Management Software
Chennai · Mid Level
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Job description
Job Summary
Key Responsibilities
2. Facilitate Value-Added Activities, Including Mentoring Team Members On Asset Management Services Best Practices, Preparing Standard Operating Procedures (Sops), And Maintaining Comprehensive Documentation To Support Operational Excellence And Knowledge Sharing.
3. Validate Change Order Implementation Plans And Ensure Compliance With Human Error Protocols, Actively Participating In Capacity Planning Sessions To Align Resources Effectively.
4. Actively Engage In Customer Meetings To Gather Feedback, Address Concerns, And Enhance Customer Satisfaction Levels, Ensuring A Positive Experience Through Effective Communication.
5. Validate And Analyze Performance Data, Including Root Cause Analysis And Trend Analysis, Generating Insightful Reports To Present Findings And Recommendations To Key Business Stakeholders.
Skill Requirements
2. Strong Analytical And Problem-Solving Skills, With The Ability To Conduct Root Cause And Trend Analysis.
3. Excellent Communication And Presentation Skills, Enabling Effective Stakeholder Engagement.
4. Proficiency In Creating And Maintaining Documentation, Including Sops And Knowledge-Sharing Resources.
Other Requirements
2. Certification In Asset Management Best Practices Is Recommended
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