Subject Matter Expert (Support&Ops)
Bengaluru · Mid Level
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Job description
Job Summary
MQ 7, 8, 9, 9.2, 9.3, 9.4 MQ internal, external, and shared hubs. IR360 Experience with installation, maintenance, and support of WebSphere MQ on distributed platforms Installation of MQ with HA and Clustering using SAN/NAS/NFS storages with load balancing concept Provide MQ administrations support to multiple applications on different platforms in Hybrid Cloud Domain. Should be capable to collaborate with the current Infrastructure & middleware team. Modify/re-design configuration/applications to resolve identified issues. Manage, configure and monitor MQ Listeners, Command Servers, Channel initiators, Trigger Monitors, MQ Log files , RQD & Dead Letter Queues Setup of IBM Websphere MQ in a cluster environment for both load balancing and Failover. IBM Websphere MQ best practices for setup/monitoring as well as usage. Provide impact analysis of newer versions and provide upgrade paths and plan and upgrade servers with the appropriate versions and patches of IBM Websphere MQ Setup security (SSL, TLS, Encryption, Certificates etc.) on the Websphere MQ servers as well as the queues and applications that access Websphere MQ. Strong knowledge to create a message hub(external/internal) with endpoints and policies over MQTT. Should have knowledge on implementing MQ security using OAM and SSL Must be proficient in the writing/editing of UNIX shell scripts. Should have experience of the middleware technologies used along with MQ (for ex. WAS, JBoss etc) Handle Technical Escalations received from (SSL, TLS, Encryption, Certificates etc.) Create SOPs ensuring compliance to Service Level Agreements (SLA) and train internal teams Troubleshoot High Severity incidents & Provide RCA Collaborate with internal customers/leading MQ Series standup/migration projects for internal organizations and handling MQ/Custom client installations Knowledge of various Broker MQ objects such as Queues, Channels, Clustered Queues, etc. Vast knowledge on MQ Clustering, PUB/SUB, Exits, API, and Client access architecture Advantage having knowledge on configuration, troubleshooting, optimization of ActiveMQ, Apache Kafka brokers and RabbitMQ. Should have strong knowledge on MQ Backup and Recovery processes Should have strong knowledge on any of the MQ monitoring products like BMC True sight, Tivoli, IBM Infrared 360, etc Participated in MQ Disaster Recovery exercise on various platforms/environments. Strong debugging and problem-solving skills with excellent understanding of system development methodologies, techniques and tools Demonstrated initiative to recommend process improvements and demonstrated creative thinking Experience implementing or overseeing the implementation of all MQ objects Strong interpersonal skills, as well as excellent communication skills, verbal and written to both technical and non-technical audiences Should have sound knowledge in ITIL processes incident management, change management, problem management and request management, etc Ability to guide / mentor other Administrators and troubleshoot issues Providing 24 x 7 supports for all applications to ensure continuous availability
Key Responsibilities
MQ 7, 8, 9, 9.2, 9.3, 9.4 MQ internal, external, and shared hubs. IR360 Experience with installation, maintenance, and support of WebSphere MQ on distributed platforms Installation of MQ with HA and Clustering using SAN/NAS/NFS storages with load balancing concept Provide MQ administrations support to multiple applications on different platforms in Hybrid Cloud Domain. Should be capable to collaborate with the current Infrastructure & middleware team. Modify/re-design configuration/applications to resolve identified issues. Manage, configure and monitor MQ Listeners, Command Servers, Channel initiators, Trigger Monitors, MQ Log files , RQD & Dead Letter Queues Setup of IBM Websphere MQ in a cluster environment for both load balancing and Failover. IBM Websphere MQ best practices for setup/monitoring as well as usage. Provide impact analysis of newer versions and provide upgrade paths and plan and upgrade servers with the appropriate versions and patches of IBM Websphere MQ Setup security (SSL, TLS, Encryption, Certificates etc.) on the Websphere MQ servers as well as the queues and applications that access Websphere MQ. Strong knowledge to create a message hub(external/internal) with endpoints and policies over MQTT. Should have knowledge on implementing MQ security using OAM and SSL Must be proficient in the writing/editing of UNIX shell scripts. Should have experience of the middleware technologies used along with MQ (for ex. WAS, JBoss etc) Handle Technical Escalations received from (SSL, TLS, Encryption, Certificates etc.) Create SOPs ensuring compliance to Service Level Agreements (SLA) and train internal teams Troubleshoot High Severity incidents & Provide RCA Collaborate with internal customers/leading MQ Series standup/migration projects for internal organizations and handling MQ/Custom client installations Knowledge of various Broker MQ objects such as Queues, Channels, Clustered Queues, etc. Vast knowledge on MQ Clustering, PUB/SUB, Exits, API, and Client access architecture Advantage having knowledge on configuration, troubleshooting, optimization of ActiveMQ, Apache Kafka brokers and RabbitMQ. Should have strong knowledge on MQ Backup and Recovery processes Should have strong knowledge on any of the MQ monitoring products like BMC True sight, Tivoli, IBM Infrared 360, etc Participated in MQ Disaster Recovery exercise on various platforms/environments. Strong debugging and problem-solving skills with excellent understanding of system development methodologies, techniques and tools Demonstrated initiative to recommend process improvements and demonstrated creative thinking Experience implementing or overseeing the implementation of all MQ objects Strong interpersonal skills, as well as excellent communication skills, verbal and written to both technical and non-technical audiences Should have sound knowledge in ITIL processes incident management, change management, problem management and request management, etc Ability to guide / mentor other Administrators and troubleshoot issues Providing 24 x 7 supports for all applications to ensure continuous availability
Skill Requirements
MQ 7, 8, 9, 9.2, 9.3, 9.4 MQ internal, external, and shared hubs. IR360 Experience with installation, maintenance, and support of WebSphere MQ on distributed platforms Installation of MQ with HA and Clustering using SAN/NAS/NFS storages with load balancing concept Provide MQ administrations support to multiple applications on different platforms in Hybrid Cloud Domain. Should be capable to collaborate with the current Infrastructure & middleware team. Modify/re-design configuration/applications to resolve identified issues. Manage, configure and monitor MQ Listeners, Command Servers, Channel initiators, Trigger Monitors, MQ Log files , RQD & Dead Letter Queues Setup of IBM Websphere MQ in a cluster environment for both load balancing and Failover. IBM Websphere MQ best practices for setup/monitoring as well as usage. Provide impact analysis of newer versions and provide upgrade paths and plan and upgrade servers with the appropriate versions and patches of IBM Websphere MQ Setup security (SSL, TLS, Encryption, Certificates etc.) on the Websphere MQ servers as well as the queues and applications that access Websphere MQ. Strong knowledge to create a message hub(external/internal) with endpoints and policies over MQTT. Should have knowledge on implementing MQ security using OAM and SSL Must be proficient in the writing/editing of UNIX shell scripts. Should have experience of the middleware technologies used along with MQ (for ex. WAS, JBoss etc) Handle Technical Escalations received from (SSL, TLS, Encryption, Certificates etc.) Create SOPs ensuring compliance to Service Level Agreements (SLA) and train internal teams Troubleshoot High Severity incidents & Provide RCA Collaborate with internal customers/leading MQ Series standup/migration projects for internal organizations and handling MQ/Custom client installations Knowledge of various Broker MQ objects such as Queues, Channels, Clustered Queues, etc. Vast knowledge on MQ Clustering, PUB/SUB, Exits, API, and Client access architecture Advantage having knowledge on configuration, troubleshooting, optimization of ActiveMQ, Apache Kafka brokers and RabbitMQ. Should have strong knowledge on MQ Backup and Recovery processes Should have strong knowledge on any of the MQ monitoring products like BMC True sight, Tivoli, IBM Infrared 360, etc Participated in MQ Disaster Recovery exercise on various platforms/environments. Strong debugging and problem-solving skills with excellent understanding of system development methodologies, techniques and tools Demonstrated initiative to recommend process improvements and demonstrated creative thinking Experience implementing or overseeing the implementation of all MQ objects Strong interpersonal skills, as well as excellent communication skills, verbal and written to both technical and non-technical audiences Should have sound knowledge in ITIL processes incident management, change management, problem management and request management, etc Ability to guide / mentor other Administrators and troubleshoot issues Providing 24 x 7 supports for all applications to ensure continuous availability
Other Requirements
MQ 7, 8, 9, 9.2, 9.3, 9.4 MQ internal, external, and shared hubs. IR360 Experience with installation, maintenance, and support of WebSphere MQ on distributed platforms Installation of MQ with HA and Clustering using SAN/NAS/NFS storages with load balancing concept Provide MQ administrations support to multiple applications on different platforms in Hybrid Cloud Domain. Should be capable to collaborate with the current Infrastructure & middleware team. Modify/re-design configuration/applications to resolve identified issues. Manage, configure and monitor MQ Listeners, Command Servers, Channel initiators, Trigger Monitors, MQ Log files , RQD & Dead Letter Queues Setup of IBM Websphere MQ in a cluster environment for both load balancing and Failover. IBM Websphere MQ best practices for setup/monitoring as well as usage. Provide impact analysis of newer versions and provide upgrade paths and plan and upgrade servers with the appropriate versions and patches of IBM Websphere MQ Setup security (SSL, TLS, Encryption, Certificates etc.) on the Websphere MQ servers as well as the queues and applications that access Websphere MQ. Strong knowledge to create a message hub(external/internal) with endpoints and policies over MQTT. Should have knowledge on implementing MQ security using OAM and SSL Must be proficient in the writing/editing of UNIX shell scripts. Should have experience of the middleware technologies used along with MQ (for ex. WAS, JBoss etc) Handle Technical Escalations received from (SSL, TLS, Encryption, Certificates etc.) Create SOPs ensuring compliance to Service Level Agreements (SLA) and train internal teams Troubleshoot High Severity incidents & Provide RCA Collaborate with internal customers/leading MQ Series standup/migration projects for internal organizations and handling MQ/Custom client installations Knowledge of various Broker MQ objects such as Queues, Channels, Clustered Queues, etc. Vast knowledge on MQ Clustering, PUB/SUB, Exits, API, and Client access architecture Advantage having knowledge on configuration, troubleshooting, optimization of ActiveMQ, Apache Kafka brokers and RabbitMQ. Should have strong knowledge on MQ Backup and Recovery processes Should have strong knowledge on any of the MQ monitoring products like BMC True sight, Tivoli, IBM Infrared 360, etc Participated in MQ Disaster Recovery exercise on various platforms/environments. Strong debugging and problem-solving skills with excellent understanding of system development methodologies, techniques and tools Demonstrated initiative to recommend process improvements and demonstrated creative thinking Experience implementing or overseeing the implementation of all MQ objects Strong interpersonal skills, as well as excellent communication skills, verbal and written to both technical and non-technical audiences Should have sound knowledge in ITIL processes incident management, change management, problem management and request management, etc Ability to guide / mentor other Administrators and troubleshoot issues Providing 24 x 7 supports for all applications to ensure continuous availability
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