Gautam Buddha Nagar · Mid Level
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Provide 24x7 L1 support for VMware and Windows infrastructure by monitoring systems, handling incidents, performing routine operational tasks, and ensuring SLA compliance.
Monitor VMware infrastructure (vCenter, ESXi Hosts, VMs). • Perform daily health checks and monitor CPU, Memory, Storage, and Network utilization. • Handle L1 incidents, alerts, and service requests. • Troubleshoot basic VM issues such as power-on, console access, connectivity, and performance. • Create and modify virtual machines as per SOPs. • Monitor datastore capacity and snapshot growth. • Escalate complex issues to L2/L3 teams. • Update incident/change records in ServiceNow or Remedy. • Follow ITIL processes and SLA commitments.
Basic knowledge of VMware vSphere, ESXi, and vCenter. • Understanding of Windows Server administration. • Familiarity with ServiceNow/Remedy and ITIL processes. • Basic troubleshooting of servers, virtualization, storage, and networking. • Good communication and documentation skills. • Willingness to work in a 24x7 rotational shift environment.
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