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Mac Management Engineer (L2)
Mac Device Management Administer and support macOS endpoints using JAMF Pro. Provision, enroll, and configure Mac devices through Apple Business Manager (ABM) and Automated Device Enrollment (ADE). Manage device lifecycle activities including onboarding, refresh, retirement, and decommissioning. Perform device inventory validation and compliance monitoring. OS / Device Certification Execution — New Execute macOS test plans against Beta, GM (Golden Master), and Final release candidates per the client\'s certification test cases. Document test results and populate certification sheets; flag application/hardware compatibility issues to the L3 certification owner. Support test-hardware coordination and device inventory checks as part of the hardware/OS certification cycle. Application Management Deploy and manage applications through JAMF Self Service and Apple App Store. Package, test, and distribute software updates; support M365 applications and enterprise productivity tools. Troubleshoot application deployment failures and user issues. Patch & Compliance Management Execute macOS patching activities; monitor compliance dashboards and remediate non-compliant devices. Support device hardening, vulnerability remediation, and housekeeping activities; ensure adherence to organizational security standards. Security & Identity Management Support SSO, MFA, certificate deployment, and identity integration through JAMF and Microsoft Entra. Configure Wi-Fi, VPN, Zscaler, and network profiles at the device level. Support endpoint security controls and compliance requirements; assist in threat remediation activities in coordination with security teams. User Communication & Feedback — New Support end-user communication for Mac OS/application releases and updates. Gather feedback from the client\'s Test Driver Community (Social Intranet channel for early adopters/beta testers) and relay findings to L3. Incident & Request Management Handle L2 incidents and service requests related to Mac devices; perform root cause analysis for recurring issues. Work closely with L3 teams and vendors for complex issues; meet SLA and customer satisfaction targets. Documentation & Reporting Maintain SOPs, KB articles, and operational documentation; generate operational reports and compliance status updates. Participate in governance and service review meetings.
Core Skills macOS Administration JAMF Pro (Device Operations) Apple Business Manager (ABM) Apple Device Enrollment (ADE/DEP) Microsoft Intune Integration Device Compliance Management Software Deployment macOS Patch Management Endpoint Security & Hardening Incident & Request Management OS/Device Certification (New) macOS Beta / GM / Final Release Testing Test Hardware Coordination Certification Sheet / Test Case Documentation Working Knowledge Microsoft Entra ID Microsoft 365 SSO/MFA Integration VPN Technologies Zscaler Certificate Management Endpoint Security Tools ServiceNow ITSM Follow2Print / Global Print Profiles
Shell Scripting (Bash/Zsh) PowerShell CrowdStrike SIEM Integration Zero Trust Architecture Concepts German Language (B2) — preferred for DACH-region support rotations (confirm with account team) Educational Qualification Bachelor\'s Degree in Computer Science, Information Technology, or equivalent. Preferred Certifications Preferred JAMF Certified Associate / JAMF 100 JAMF Certified Technician Apple Device Support Microsoft Intune Fundamentals Microsoft Endpoint Administrator
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