SME - IT Operations Management, RESTful API, Angular
Noida · Senior
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Job description
Job Summary
Job Description:
- Design, configure, and deliver AI-driven solutions on the ServiceNow platform
- Implement AI use cases using Now Assist, NASK, AI agents, Agentic Workflows and Virtual Agent
- Contribute to solution architecture for enterprise-scale ServiceNow AI initiatives
- Collaborate with functional consultants and architects to translate requirements into AI-enabled workflows
- Support multiple ServiceNow AI implementations across customers or programs
- Actively participate in demos, proof-of-value builds, and customer walkthroughs
- Develop integrations using REST, SOAP APIs, and Integration Hub spokes.
- Connect ServiceNow with enterprise applications and third-party platforms.
- Troubleshoot integration and data synchronization issues
- Develop scripts using JavaScript, Business Rules, Script Includes, UI Actions, and Client Scripts.
- Support catalog item development and Service Portal enhancements.
Ensure development follows ServiceNow best practices and governance standards
Key Responsibilities
R&R:
- Configure AI-enabled workflows and intelligent automation
- Build and enhance Virtual Agent experiences aligned to business use cases
- Support integration of ServiceNow AI solutions with enterprise systems and tools
- Assist in developing demos and solution artifacts showcasing AI capabilities internally as a part of AI R&D team
- Stay current with ServiceNow AI features and recommend platform-based enhancements
- Provide technical support and guidance during AI solution rollout and adoption
Skill Requirements
Preferred Skills:
- Experience in delivering solutions in Agile delivery environments, working closely with product owners and functional consultants
- Familiarity with AI adoption patterns, automation maturity models, or enterprise GenAI rollout approaches within ServiceNow
- Exposure to AI governance concepts such as adoption, usage monitoring or value realization.
- ServiceNow certifications such as CSA, CAD, CIS, Now Assist with exposure to AI or automation-focused implementations mandatory
- Experience collaborating in customer-facing projects, including solution walk-throughs and product demos.
- Strong hands-on experience with ServiceNow Platform, Flow Designer, Integration Hub, Service Catalog, Virtual Agent, Workflow Automation, etc.
- Exposure to JavaScript, REST APIs, SOAP APIs, JSON/XML, ServiceNow Scripting, etc.
Other Requirements
Basic Qualifications:
- Minimum 5+ years of experience working on the ServiceNow platform, with a strong focus on AI-driven solutions and platform capabilities.
- Hands-on experience with ServiceNow AI features, including Now Assist, Agentic Workflows and AI Control Tower.
- Solid understanding of Now Assist Virtual Agent frameworks and conversational experiences within ServiceNow.
- Strong exposure to Digital Transformation and Automation initiatives using ServiceNow AI and workflow capabilities.
- Experience designing and implementing integrations with ServiceNow (REST/API-based, platform connectors or AI ecosystem tools).
- Practical working knowledge of Flow Designer and AI-enabled workflow orchestration.
- Ability to design AI-first solutions leveraging ServiceNow platform features rather than custom scripting.
- Strong collaboration and communication skills for working with product, business and customer stakeholders
- Experience with Moveworks (implementation, integration or coexistence with ServiceNow AI) is a strong added advantage.
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