Track Lead (Support & Operations)

Job Summary

We are seeking an experienced L3 Horizon VDI Engineer to join our IT team. The ideal candidate will be responsible for managing, supporting, and troubleshooting VMware Horizon environments, ensuring the smooth operation of virtual desktop infrastructure (VDI) solutions. This role requires advanced expertise in VMware Horizon, problem-solving skills, and the ability to provide technical leadership within the VDI team. 

Key Responsibilities

• VDI Management & Support: Provide advanced L3 support for VMware Horizon environments, including configuration, deployment, and management of virtual desktops.
• Troubleshooting: Diagnose and resolve complex technical issues related to VDI, including performance, connectivity, and user experience.
• Infrastructure Maintenance: Maintain, monitor, and optimize VDI infrastructure, ensuring high availability, reliability, and performance.
• System Upgrades & Patching: Plan and execute upgrades, patching, and maintenance of Horizon environments.
• Security & Compliance: Ensure that VDI environments adhere to security and compliance requirements, implementing necessary controls and updates.
• Technical Leadership: Serve as a technical escalation point for L1 and L2 teams, providing guidance and support to ensure issues are resolved efficiently.
• Documentation: Create and maintain technical documentation, including procedures, best practices, and troubleshooting guides.
• Project Involvement: Participate in projects related to VDI implementations, migrations, and enhancements, collaborating with cross-functional teams.
• User Support: Assist users with advanced troubleshooting and issue resolution, ensuring a seamless end-user experience.

Required Skills & Experience

• Technical Expertise:
• - Strong experience with VMware Horizon, including setup, configuration, and troubleshooting of virtual desktops.
• - Proficiency in managing vSphere, ESXi, vCenter, and other related VMware technologies.
• - Knowledge of VDI-related components such as Thin Clients, Blast Extreme, PCoIP, and UAG (Unified Access Gateway).
• - Familiarity with Azure Virtual Desktop or other cloud-based VDI solutions is a plus.
• Problem-Solving: Ability to diagnose and resolve complex issues within the VDI environment.
• System Administration: Strong background in Windows Server administration, Active Directory, DNS, DHCP, and Group Policies.
• Security Awareness: Understanding of VDI security best practices and experience implementing security controls.
• Communication: Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical stakeholders.
• Teamwork: Proven ability to work collaboratively in a fast-paced environment, providing technical leadership when needed.

Skill Requirements

• Certifications: VMware VCP-DTM, VCAP-DTM, or other relevant certifications.
• Experience: 5+ years of experience in a similar role, with a strong background in virtual desktop infrastructure and technical support.
• Cloud Experience: Exposure to hybrid VDI solutions or cloud-based virtual desktops (e.g., Azure, AWS).

If you’re a seasoned VDI professional looking to take on new challenges and work in a dynamic environment, we’d love to hear from you

Other Requirements

null