SME - IT Operations Management, RESTful API, Angular
Bengaluru · Senior
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Job description
Job Summary
Configure and develop ServiceNow SPM modules, including Demand Management, Project & Program Management, Resource Management, Portfolio Planning, Agile, and Application Portfolio Management (APM). - Facilitate portfolio alignment and execution for healthcare initiatives such as clinical application deployments, digital health platforms, and infrastructure enhancements. - Implement financial tracking and cost transparency (CAPEX/OPEX) using Investment Funding and portfolio financial management tools. - Optimize resource capacity and allocation across IT and healthcare delivery teams using advanced resource planning capabilities. - Develop interactive dashboards, reports, and KPIs to monitor portfolio health, financial performance, and resource utilization. SERVICE DEVELOPMENT; AUTOMATION - - Design and build custom scoped applications to automate healthcare‑specific workflows (e.g., credentialing, equipment tracking, internal service requests). - - Build and maintain intuitive Service Portals with user‑friendly interfaces for clinicians and administrative stakeholders. - - Create and enhance Service Catalog items, leveraging Flow Designer to implement complex approval and fulfillment workflows. - - Develop and maintain process automations using Flow Designer, business rules, client scripts, UI policies, and custom data tables. PLATFORM; INTEGRATION - - Support seamless integrations between ServiceNow SPM and ITSM, HR, ERP, and financial systems. - - Collaborate with business process consultants and functional teams to translate requirements into robust technical solutions. - - Participate actively in release management, solution testing, platform upgrades, and governance activities. - - Ensure adherence to ServiceNow best practices, design standards, and performance optimization protocols. SKILL REQUIREMENTS - 7–8 years of hands-on experience in ServiceNow development, with a focus on SPM/PPM modules. - Proven expertise in Service Portal development, Widget creation, Scoped Applications, and Flow Designer. - Proficiency in JavaScript, Glide API, ServiceNow data modeling, and platform administration. - Strong knowledge of project, portfolio, financial, and resource management principles, especially within healthcare or regulated environments. - Experience working in Agile or SAFe (Scaled Agile Framework) delivery models. - Excellent analytical and problem-solving skills with meticulous attention to detail. - Ability to thrive in consulting or managed service settings, collaborating with cross-functional and client teams. - Bachelor’s degree in Computer Science, Information Technology, or related discipline (or equivalent experience).
Key Responsibilities
Configure and develop ServiceNow SPM modules, including Demand Management, Project & Program Management, Resource Management, Portfolio Planning, Agile, and Application Portfolio Management (APM). - Facilitate portfolio alignment and execution for healthcare initiatives such as clinical application deployments, digital health platforms, and infrastructure enhancements. - Implement financial tracking and cost transparency (CAPEX/OPEX) using Investment Funding and portfolio financial management tools. - Optimize resource capacity and allocation across IT and healthcare delivery teams using advanced resource planning capabilities. - Develop interactive dashboards, reports, and KPIs to monitor portfolio health, financial performance, and resource utilization. SERVICE DEVELOPMENT; AUTOMATION - - Design and build custom scoped applications to automate healthcare‑specific workflows (e.g., credentialing, equipment tracking, internal service requests). - - Build and maintain intuitive Service Portals with user‑friendly interfaces for clinicians and administrative stakeholders. - - Create and enhance Service Catalog items, leveraging Flow Designer to implement complex approval and fulfillment workflows. - - Develop and maintain process automations using Flow Designer, business rules, client scripts, UI policies, and custom data tables. PLATFORM; INTEGRATION - - Support seamless integrations between ServiceNow SPM and ITSM, HR, ERP, and financial systems. - - Collaborate with business process consultants and functional teams to translate requirements into robust technical solutions. - - Participate actively in release management, solution testing, platform upgrades, and governance activities. - - Ensure adherence to ServiceNow best practices, design standards, and performance optimization protocols. SKILL REQUIREMENTS - 7–8 years of hands-on experience in ServiceNow development, with a focus on SPM/PPM modules. - Proven expertise in Service Portal development, Widget creation, Scoped Applications, and Flow Designer. - Proficiency in JavaScript, Glide API, ServiceNow data modeling, and platform administration. - Strong knowledge of project, portfolio, financial, and resource management principles, especially within healthcare or regulated environments. - Experience working in Agile or SAFe (Scaled Agile Framework) delivery models. - Excellent analytical and problem-solving skills with meticulous attention to detail. - Ability to thrive in consulting or managed service settings, collaborating with cross-functional and client teams. - Bachelor’s degree in Computer Science, Information Technology, or related discipline (or equivalent experience).
Skill Requirements
Configure and develop ServiceNow SPM modules, including Demand Management, Project & Program Management, Resource Management, Portfolio Planning, Agile, and Application Portfolio Management (APM). - Facilitate portfolio alignment and execution for healthcare initiatives such as clinical application deployments, digital health platforms, and infrastructure enhancements. - Implement financial tracking and cost transparency (CAPEX/OPEX) using Investment Funding and portfolio financial management tools. - Optimize resource capacity and allocation across IT and healthcare delivery teams using advanced resource planning capabilities. - Develop interactive dashboards, reports, and KPIs to monitor portfolio health, financial performance, and resource utilization. SERVICE DEVELOPMENT; AUTOMATION - - Design and build custom scoped applications to automate healthcare‑specific workflows (e.g., credentialing, equipment tracking, internal service requests). - - Build and maintain intuitive Service Portals with user‑friendly interfaces for clinicians and administrative stakeholders. - - Create and enhance Service Catalog items, leveraging Flow Designer to implement complex approval and fulfillment workflows. - - Develop and maintain process automations using Flow Designer, business rules, client scripts, UI policies, and custom data tables. PLATFORM; INTEGRATION - - Support seamless integrations between ServiceNow SPM and ITSM, HR, ERP, and financial systems. - - Collaborate with business process consultants and functional teams to translate requirements into robust technical solutions. - - Participate actively in release management, solution testing, platform upgrades, and governance activities. - - Ensure adherence to ServiceNow best practices, design standards, and performance optimization protocols. SKILL REQUIREMENTS - 7–8 years of hands-on experience in ServiceNow development, with a focus on SPM/PPM modules. - Proven expertise in Service Portal development, Widget creation, Scoped Applications, and Flow Designer. - Proficiency in JavaScript, Glide API, ServiceNow data modeling, and platform administration. - Strong knowledge of project, portfolio, financial, and resource management principles, especially within healthcare or regulated environments. - Experience working in Agile or SAFe (Scaled Agile Framework) delivery models. - Excellent analytical and problem-solving skills with meticulous attention to detail. - Ability to thrive in consulting or managed service settings, collaborating with cross-functional and client teams. - Bachelor’s degree in Computer Science, Information Technology, or related discipline (or equivalent experience).
Other Requirements
Configure and develop ServiceNow SPM modules, including Demand Management, Project & Program Management, Resource Management, Portfolio Planning, Agile, and Application Portfolio Management (APM). - Facilitate portfolio alignment and execution for healthcare initiatives such as clinical application deployments, digital health platforms, and infrastructure enhancements. - Implement financial tracking and cost transparency (CAPEX/OPEX) using Investment Funding and portfolio financial management tools. - Optimize resource capacity and allocation across IT and healthcare delivery teams using advanced resource planning capabilities. - Develop interactive dashboards, reports, and KPIs to monitor portfolio health, financial performance, and resource utilization. SERVICE DEVELOPMENT; AUTOMATION - - Design and build custom scoped applications to automate healthcare‑specific workflows (e.g., credentialing, equipment tracking, internal service requests). - - Build and maintain intuitive Service Portals with user‑friendly interfaces for clinicians and administrative stakeholders. - - Create and enhance Service Catalog items, leveraging Flow Designer to implement complex approval and fulfillment workflows. - - Develop and maintain process automations using Flow Designer, business rules, client scripts, UI policies, and custom data tables. PLATFORM; INTEGRATION - - Support seamless integrations between ServiceNow SPM and ITSM, HR, ERP, and financial systems. - - Collaborate with business process consultants and functional teams to translate requirements into robust technical solutions. - - Participate actively in release management, solution testing, platform upgrades, and governance activities. - - Ensure adherence to ServiceNow best practices, design standards, and performance optimization protocols. SKILL REQUIREMENTS - 7–8 years of hands-on experience in ServiceNow development, with a focus on SPM/PPM modules. - Proven expertise in Service Portal development, Widget creation, Scoped Applications, and Flow Designer. - Proficiency in JavaScript, Glide API, ServiceNow data modeling, and platform administration. - Strong knowledge of project, portfolio, financial, and resource management principles, especially within healthcare or regulated environments. - Experience working in Agile or SAFe (Scaled Agile Framework) delivery models. - Excellent analytical and problem-solving skills with meticulous attention to detail. - Ability to thrive in consulting or managed service settings, collaborating with cross-functional and client teams. - Bachelor’s degree in Computer Science, Information Technology, or related discipline (or equivalent experience).
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