SME - Miscrosoft Windows,Microsoft Servers RDS,Touch Services
Pune · Mid Level
Applicants who checked fit first are 3.1× more likely to hear back
Your score for this role already exists
ASAI compared this JD against 41 signals - skills, seniority, domain, stack overlap etc. Add a resume and it unlocks in about 30 seconds.
Always free · no credit card · 1 tap with Google
What we know about this role
HIGH
Our tracked job listings for HCLTech show strong recent activity.
First 72 hours
Window passed - posted 3d agoEarly applicants get seen before the pile builds.
Not a repost
The first time we've seen this listing - it hasn't been closed and reopened.
Skills required
7 listedYou almost certainly match several of these already. Unlock your skill map to see the matches, the gaps, and what to fix first.
Job description
Job Summary
As a Subject Matter Expert in Support & Operations, you will play a critical role in ensuring timely resolution of escalations and incidents, while adhering to service level agreements (SLAs) and quality standards. Your expertise in Microsoft VDI Solutions and related technologies will drive customer satisfaction and operational efficiency, making you a key contributor to our teamâs success.
Key Responsibilities
1. Ensure Timely Resolution And Quality Compliance Of Escalated Incidents Within The Microsoft Vdi Solution Environment, Adhering To Agreed Slas And Quality Standards.
2. Mentor Team Members And Administrators By Sharing Knowledge Of Microsoft Vdi Solutions, Maintaining Effective Documentation, And Preparing Standard Operating Procedures (Sops) To Enhance Operational Efficiency.
3. Validate Change Order Implementation Plans And Ensure Compliance With Human Error Protocols, While Actively Participating In Capacity Planning To Optimize Resource Allocation.
4. Facilitate Positive Customer Feedback By Engaging In Customer Meetings, Understanding Issues Related To Touch Services And Video/Telepresence, And Presenting Solutions To Enhance Customer Satisfaction.
5. Conduct Root Cause And Trend Analyses Related To Incidents And Performance Metrics, Preparing Detailed Reports To Inform Key Business Stakeholders And Drive Continuous Improvement Initiatives.
Skill Requirements
2. Proficiency In Troubleshooting And Resolving Technical Issues Related To Windows And Touch Services
3. Excellent Communication And Interpersonal Skills To Liaise Effectively With Business Stakeholders
4. Solid Understanding Of Performance Analysis Methodologies And Best Practices
Other Requirements
2. Itil Foundation Certification (Optional But Valuable
Tools to land this role
PremiumYour match score, skill map and tracker stay free.
Ground Reality
PremiumSpot the dealbreakers in this 254-word post before you apply
Skip jobs with hidden dealbreakers. See what they actually need, what's easy to miss, and how they describe the team.
Ground Reality on every job, plus Insider Path, practice interviews and resume tailoring.
Insider Path
PremiumFind someone who can refer you here
We help you find people there who worked or studied where you did, and draft your first message and follow-up.
Free · no signup
Get tomorrow's jobs before you have to search
Daily job drops, skill trends and free resources - posted straight to the group. Leave any time.
No spam. Just jobs and resources.
Why people use ASAI
Someone shared one job with you. ASAI keeps finding the rest.
Scored, not searched. Every role ranked against your actual profile.
Alerts as often as hourly. Reach new roles while the pile is still small.
Skill gaps, spelled out. See exactly which requirements you don't meet yet.
Verified jobs, only. Say no to ghost jobs. Your time deserves respect.
More Full Stack Engineer roles in Pune
See all
Keep browsing