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HCLTech

Track Lead - ServiceNow, IT Service Management

Noida · Staff/Principal

Older listing - lower visibility likelyVerified listingPosted 105d ago

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64Skills
97Experience

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Skills required

4 listed
IT Service ManagementAsset ManagementOperational SystemsProcess Optimization
IT Service ManagementAsset ManagementOperational SystemsProcess Optimization

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Job description

Job Summary

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.

Key Responsibilities

1. Enhance Operational Systems By Utilizing Servicenow And Itil Frameworks To Improve Management Reporting, Streamline Information Flow, And Optimize Business Processes.
2. Analyze Client Requirements And Ensure That The Support Team Delivers Solutions That Meet Or Exceed Client Expectations While Adhering To Itsm Best Practices.
3. Lead And Mentor The Project Team By Defining Project Goals, Facilitating Transparent Communication, And Fostering A Collaborative Work Environment.
4. Introduce Innovative Ideas And Process Improvements To Enhance Organizational Progress And Operational Efficiency.
5. Provide Tailored Solutions Based On Customer Needs Within The Servicenow Environment, Driving Business Results And Ensuring Alignment With Organizational Objectives.

Skill Requirements

1. Expertise In Servicenow Functional Consulting And Itil Frameworks
2. Strong Understanding Of Itsm Principles And Practices
3. Proficient In Process Optimization And Continuous Improvement Methodologies
4. Excellent Problem-Solving And Analytical Skills
5. Strong Leadership And Team Management Capabilities

Other Requirements

1. Itil Foundation Certification (Optional But Valuable)
2. Servicenow Certified Implementation Specialist (Optional But Valuable

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Two ways in

Applicants who checked fit first are 3.1× more likely to hear back

Your match scoreFree · sign in
86Overall
64Skills
97Experience

Your score for this role already exists

ASAI compared this JD against 41 signals - skills, seniority, domain, stack overlap etc. Add a resume and it unlocks in about 30 seconds.

Always free · no credit card · 1 tap with Google

Free · no signup

Get tomorrow's jobs before you have to search

Daily job drops, skill trends and free resources - posted straight to the group. Leave any time.

Join WhatsAppJoin Telegram

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Why people use ASAI

Someone shared one job with you. ASAI keeps finding the rest.

  • Scored, not searched. Every role ranked against your actual profile.

  • Alerts as often as hourly. Reach new roles while the pile is still small.

  • Skill gaps, spelled out. See exactly which requirements you don't meet yet.

  • Verified jobs, only. Say no to ghost jobs. Your time deserves respect.

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