SeniorAdministrator - Linux, Red Hat Cluster, Red Hat Satellite
Bengaluru · Mid Level
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What we know about this role
HIGH
Our tracked job listings for HCLTech show strong recent activity.
First 72 hours
Window passed - posted 62d agoEarly applicants get seen before the pile builds.
Not a repost
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Skills required
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Job description
Job Summary
Key Responsibilities
1. Provide Advanced Technical Support For Complex Incidents Related To Linux And Redhat Satellite, Conducting Thorough Root Cause Analysis To Implement Effective Solutions For Technical And Security Challenges.
2. Adhere To Quality Standards And Regulatory Requirements While Ensuring Compliance With Company Policies Throughout Support Operations.
3. Manage And Update The Knowledge Base, Contributing To Effective Documentation And Ongoing Training For New Team Members And Analysts.
4. Resolve Complex Support Tickets Within Agreed Slas And Collaborate With Cross-Functional Teams To Enhance Operational Efficiency And Strengthen Security Posture.
5. Drive Customer Satisfaction By Achieving High First Call Resolution Rates, Minimizing Rejected Resolutions And Case Reopenings, And Proactively Mitigating Security Threats.
Server Management Role: 24x7 Server Management Operation supporting S/4HANA, SMC, IBP, ByD (in CCloud), C4C (in CCloud) & DLM (VLAB systems of ByD&C4C; in CCloud) Support CCloud, GCS, AWS and Azure environments Health Check monitoring and Incident handling Outage handling and Problem Management Service & Change request handling OS Builds Security Patch Management Support Compliance Requirements (SOC2, ISO27001, C5) Malware Management – OS layer Vulnerability Management
Skill Requirements
2. Strong Understanding Of Redhat Cluster Technologies.
3. Excellent Problem-Solving Skills With A Focus On Root Cause Analysis.
4. Familiarity With It Service Management Frameworks And Processes.
5. Effective Communication Skills For Customer Interaction And Team Collaboration.
Other Requirements
2. Itil Foundation Certification Is Recommended For Best Practices In Service Management
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