Administrator - SAP Security

Job Summary

The SAP Security Administrator plays a crucial role in ensuring the security and compliance of SAP systems within the organization. This position is responsible for independently resolving operational issues, providing on-call support, and conducting root cause analyses to enhance customer satisfaction and system efficiency. The role requires a strong understanding of SAP Security and GRC, ensuring adherence to quality standards and regulatory requirements.

Key Responsibilities

1. Adhere To Quality Standards And Regulatory Requirements By Implementing And Monitoring Sap Security Protocols And Grc Compliance Measures, Ensuring Alignment With Company Policies.
2. Provide On-Call Support For Escalated Issues By Diagnosing And Troubleshooting Sap Security Incidents, Performing Root Cause Analysis, And Implementing Corrective Actions To Resolve Issues Promptly.
3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members On Sap Security Best Practices, And Coaching Analysts On Effective Problem-Solving Techniques.
4. Independently Resolve Support Tickets Within Established Slas By Utilizing Sap Security Tools To Assess, Prioritize, And Address Issues Efficiently, Ensuring Timely And Effective Resolution.
5. Enhance Customer Experience And Drive Positive Csat Scores By Achieving First Call Resolution And Minimizing Rejected Resolutions And Reopened Cases Through Thorough Investigation And Effective Communication.

Skill Requirements

1. Solid Understanding Of Sap Security And Grc Concepts And Practices.
2. Proficiency In Using Sap Security Tools For Incident Resolution And Compliance Monitoring.
3. Strong Analytical Skills For Conducting Root Cause Analysis And Problem-Solving.
4. Excellent Communication Skills For Effective Customer Interaction And Support.
5. Familiarity With Quality Assurance Standards And Regulatory Compliance In It Operations.

Other Requirements

1. Optional But Valuable Certifications: Sap Certified Technology Associate Security With Sap Netweaver, Sap Certified Application Associate Grc