Helpdesk Associate - ITIL
Bengaluru · Entry Level
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What we know about this role
HIGH
Our tracked job listings for NTT DATA, Inc. show strong recent activity.
First 72 hours
Window passed - posted 19d agoEarly applicants get seen before the pile builds.
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The first time we've seen this listing - it hasn't been closed and reopened.
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Job description
Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps.
-typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
-Shift: Rotational shift. Qualification: Graduate with minimum 6 months experience in a technical support role
-basic MS troubleshooting.
-Basic computer knowledge.
-Basic TS on networking.
-Basic technical skills for troubleshooting on issues related to computers.
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