Regional Security Manager, India

About the role

The Regional Security Manager, India will drive revenue growth and the effective coordination and delivery of security consulting, crisis & resilience consulting, and managed services as well as Workforce Resilience solution in India. The role provides direct expert support to International SOS’s distribution channel to drive customer satisfaction and profitable growth across relevant business lines in security consulting solutions.

Key performance indicators for this role include:

Be the Security subject matter expert and partner the commercial team in India. To work closely with the Business Development Managers/ Directors to identify New Business opportunities, nurture them and drive acquisition of new logos and to work closely with the Key Account Managers/Directors to increase client stickiness and identify security solutions related upsells  and consulting opportunities.
Support BDMs and AMs to retain and strengthen our current partnership with clients, including actively participating in the development of the account plans to drive account growth

Act as a subject matter expert on security for Workforce Resilience programs and consulting solutions; attend meetings with clients and prospects to scope solutions and drive client engagement.

Identify Security consulting, crisis & resilience consulting, and security managed service opportunities in collaboration with the Consulting Practices in India and beyond.

Ensure high quality delivery of consulting solutions in India across a broad range of topics including risk assessment, crisis management, event security, escalation planning, site security assessment, travel security policy, etc, in line with client expectation.

Actively engage in appropriate social, professional, media and networking activities and events in India which strengthen International SOS brand recognition in the security and risk management industry.

Working with the relevant Marketing teams, drive strong thought leadership activities helping to strengthen International SOS’ brand in the security and risk management industry

Key responsibilities

Drive Business Development:

Support Business Development Managers and support Account Managers to retain and strengthen our current partnership with clients.
Act as a security partner in the India to support the teams to win significant new logos and to further strengthen current partnerships with key clients, to elevate workforce resilience programs and security consulting solutions to enhance their programs and to advance International SOS to trusted advisor status for key security clients in India.
Act as the subject matter expert during RFPs, to partner with the digital champion to support in digital solutions demos and to demonstrate International SOS security capabilities as part of an integrated solution with medical capabilities and digital enablers.
Responsible for the continuous improvement of any security consulting delivery in India as per the Quality Management System and ISO.
Identify and on-board external consultants for specific missions and engagements. Manage external consultants during the delivery process, provide guidance and support for the India related Security programs.
Provide input to security consulting and managed service solution design and delivery in support of the Consulting & Solutions global agenda, bringing market input and experience to solution development and deployment.

Develop and Drive Consulting & Solutions Growth (Security)

Provide professional security expertise to drive consulting opportunities in India, other regions and global/cross border engagements with clients and prospects.
Collaborate with the regional Consulting Practice identifying and scoping opportunities and work on solution design, ensuring it meets the needs of the client
When required and appropriate, in coordination with the Consulting Practice Security Solutions Lead (and in line with GM priorities), act as the consultant to deliver consulting services

Strategic planning:

As a key member of the India team, to actively participate and contribute to the distribution strategy and business plans for the region.
To co-develop and co-own to go to market and expansion plans to drive new business and retention and growth of strategic accounts with the India leadership team.

Represent International SOS

Represent International SOS in professional forums and in the media in India.
Support the design, promotion, and delivery of marketing & thought leadership materials relevant to consulting security clients in Singapore.
Develop strong peer networks through associations, contacts and working relationships with clients
Be the voice of security in the country within International SOS, providing insight on trends, themes, and areas of focus.

Security I&A & Security Assistance Support

Ensure that clients’ experience of the security service is effectively managed to the highest levels of customer satisfaction through close collaboration with the Security Centres
Deploy as part of an Incident Management Team globally as needed
Assist with the building and maintenance a network of high-quality security service providers in the region.
During escalations support the outreach to clients.
As required, travel to support the relevant Lead Security Centre’s situational awareness, assess/develop local provider capabilities and expanding the existing network of contacts
Have an awareness and understanding of key regional security issues and medium-term outlook

Additional Responsibilities

Advocate for India-based clients through localisation and driving innovation of services.
Provide local market, customer, and competitor insight.
Play a critical role on the India Crisis Management Team – providing support and advice as required

About you

Required Skills and Knowledge 
•    Experience in corporate security environment and/or planning, developing, and delivering of security consulting solutions; business development experience advantageous
•    Risk and crisis management experience; appropriate certification advantageous
•    Strong demonstratable understanding of security and risk mitigation concepts
•    Effective communication skills
•    Effective report writing skills
•    Effective presentation skills
•    Strong influencing and stakeholder engagement skills
•    Relationship building 
•    Experience in high or extreme risk environments advantageous

Required Competencies :
Deciding & Initiating Action
Relating & Networking
Planning & Organizing
Entrepreneurial & Commercial Thinking 
Ownership, Management and Delivery of Solutions to Clients  
Flexibility & Resilience

Experience

5 -7 years minimum experience in security: corporate, consulting, military, police, intelligence, NGO, disaster management or relevant field of academia
•    Crisis Management, Travel Risk Management, Security planning, BCP expertise
•    Client management experience
•    Business development related experience advantageous
•    Extensive international travel experience 

Additional Critical Qualities
•    Ability to communicate clearly and sensitively with clients and colleagues from different cultures and ethnic backgrounds
•    Ability to work to tight deadlines and under pressure
•    Meticulous attention to detail
•    Ability to work as part of a team
•    Ability to learn and adapt to new procedures and operating protocols
•    Ability to write objectively and apolitically 
•    Ability to always maintain high professional standards

Qualifications 
•    Bachelor’s degree (or equivalent experience) in security, politics, international relations, law enforcement, criminal science, disaster management or related field
Required Languages 
•    Fluent in spoken and written English and Indian (native level) 
Travel / Rotation Requirements
•    Regional and international travel dependent on business needs 
•    Willingness to work outside of normal duty hours, in support of client and operational requirements