Senior Salesforce Developer

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Job Title 

Senior Salesforce Developer

Location  

Bangalore

About Us

Ingersoll Rand is a global provider of mission-critical flow creation, life science and industrial solutions. Ingersoll Rand’s Global Engineering & Technology Center (GEC) in Bangalore, A GREAT PLACE TO WORK CERTIFIED WORKPLACE is driven by an ownership mindset and entrepreneurial spirit, has been a beacon of innovation for over 19 years, embodying our purpose to “Make Life Better” for our employees, customers, shareholders and the planet.  

The Engineering & Technology center has expertly supported a diverse range of industrial products, offering deep expertise in core and digital engineering space. By cultivating a sense of inclusion, belonging and respect, and a collaborative culture, the GEC has fostered the most talented and capable engineers, thereby playing a pivotal role in driving Ingersoll Rand’s purpose and strategic focus areas. 

Job & Division Summary: 

The Senior Salesforce Developer will support and enhance the Salesforce ecosystem with a primary focus on Service Cloud and Salesforce CPQ. The role will maintain application stability, partner with business users, support integrations including with SAP, PMPro, Adobe and drive continuous improvement across service operations.

Responsibilities

• Gather requirements and partner directly with business stakeholders
• Develops, tests, and executes processes, change requests, and enhancements using best practices
• Troubleshoot configuration, data, and integration issues.
• Manage incidents, requests, and changes through ServiceNow and Salesforce
• Support testing cycles, releases and documentation.
• Drive process improvements and automation initiatives.

Mandatory Requirements 

• Bachelor's degree or equivalent experience.
• 5+ years supporting Salesforce in an enterprise environment.
• 3+ years with Salesforce Service Cloud and/or Salesforce CPQ.
• Experience integrating Salesforce with SAP and/or Oracle ERP.
• Experience with CPQ best practices, governor limits, and performance tuning
• Experience with Document Generating and Templates (PDF, Word, and Adobe e-sign.
• Experience with Salesforce code and customization.
• ERP integrations through APEX and Custom Components
• Strong customer service and stakeholder management skills.

Desired Skills 

• Salesforce Administrator Certification.
• Salesforce CPQ Certification.
• Knowledge of SAP ECC, SAP S/4HANA.
• Experience in manufacturing or industrial environments.
• Familiarity with Enosix integration platform

Technical Skills

Salesforce Service Cloud, Salesforce CPQ, Apex, Flows, LWC, Advanced Approvals, Pricing Rules, Security Model, Reporting, SAP,  APIs, Middleware Platforms, Data Management, Release Management.

Travel & Work Arrangements/Requirements

This position is based in Bangalore, India, with a hybrid work arrangement and minimal anticipated travel.

What we Offer

• We are all owners of the company! Stock options (Employee Ownership Program) that align your interests with the company's success.   
• Yearly performance-based bonus, rewarding your hard work and dedication.   
• Leave Encashments  
• Maternity/Paternity Leaves 
• Employee Health covered under Medical, Group Term Life & Accident Insurance 
• Employee Assistance Program  
• Employee development with LinkedIn Learning  
• Employee recognition via Awardco  
• Collaborative, multicultural work environment with a team of dedicated professionals, fostering innovation and teamwork.   

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.