Atlassian Administrator

ABOUT THE ROLE

In this role, you will support global customers in building, migrating, and optimizing Atlassian ecosystems that power their daily operations. Working with international teams and clients across the USA and Europe, you will take ownership of Atlassian administration and migration initiatives, helping organizations improve efficiency, collaboration, and service management outcomes.

RESPONSIBILITIES

• Administer and configure Atlassian products such as Jira, Confluence, and Jira Service Management to ensure stable, high-performing environments for customers
• Lead and execute Atlassian migration projects, including Server-to-Cloud, Data Center-to-Cloud, and Cloud-to-Cloud, delivering reliable and secure transitions
• Own day-to-day operational support and system administration activities, resolving incidents, requests, and technical issues in collaboration with internal teams and client stakeholders
• Optimize Atlassian solutions by configuring workflows, permissions, automation, and performance improvements aligned with customer needs
• Work closely with customers to gather requirements, propose best-fit Atlassian solutions, and implement enhancements that support business goals
• Manage and integrate third-party add-ons, including ScriptRunner, xRay, Zephyr, PowerBI, eazyBI and develop custom solutions using Groovy where needed.
• Conduct user trainings, create guidelines, and provide consultancy to help customers effectively adopt and use Atlassian tools
• Participate in system upgrades and continuous improvement initiatives, contributing to process optimization and customer success

REQUIREMENTS

• At least 5 years of hands-on experience in Atlassian administration, including Jira, Confluence, and Jira Service Management
• Practical experience with Atlassian cloud migrations from Server or Data Center environments
• Knowledge of ITIL processes and ITSM principles with a solid theoretical foundation
• Experience with ScriptRunner and Groovy for customization and automation
• Background in customer support or system administration within complex IT environments
• Working with: ServiceNow, Planview, MS Azure will be a plus
• Ability to lead or coordinate team efforts and take ownership of technical outcomes
• Strong analytical and problem-solving skills with a proactive, solution-oriented mindset
• Upper-intermediate or higher level of English for effective communication with international clients and teams
• Team-oriented approach with the ability to collaborate effectively in distributed environments