ServiceNow Architect
Pune · Director
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Job description
ServiceNow Architect — Strategic Portfolio Management
1. POSITION PURPOSE |
The ServiceNow SPM / ITBM Architect serves as the senior-most technical authority for the organisation's Strategic Portfolio Management ecosystem. This role is responsible for designing, implementing, and governing scalable, enterprise-grade solutions that connect business strategy to execution — enabling leadership with real-time portfolio visibility, investment prioritisation, and measurable business outcomes.
The Architect will act as a strategic partner to PMO, Finance, IT Leadership, and Business stakeholders — driving a multi-year roadmap to automate and modernise portfolio governance, demand management, resource optimisation, and embedding AI-driven capabilities across the platform.
2. KEY RESPONSIBILITIES |
2.1 Platform Architecture and Design
- Lead end-to-end architecture and implementation of the ServiceNow SPM suite across demand, project, portfolio, resource, and financial management modules
- Define and maintain the enterprise SPM architecture and multi-year technology roadmap aligned to the organisation's business strategy and investment priorities
- Ensure all solutions are scalable, secure, and aligned with ServiceNow platform best practices and CSDM / CMDB data models
- Minimise customisation; drive OOTB adoption and enforce architectural governance throughout the implementation lifecycle
2.2 Portfolio and Strategic Planning
- Define scalable SPM solutions aligned to business strategy, connecting Objectives and Key Results (OKRs), investment funding, and execution outcomes
- Configure Investment Funding, Strategic Planning Workspace, Alignment Planner, and Business Planning Portal
- Facilitate workshops and design sessions to establish portfolio governance, demand intake workflows, and resource allocation models
- Architect Agile delivery capabilities including sprint planning, story and epic hierarchy, and backlog management integrated with project and portfolio layers
2.3 Integration and Technical Delivery
- Define integration strategies with financial systems such as ERP, SAP, PPM tools including Planview, Clarity, Jira, and ITSM modules
- Ensure control-to-asset accuracy via CMDB / CSDM alignment and service mapping
- Architect REST, SOAP, MID Server, and IntegrationHub spokes for SPM data flows
2.4 Stakeholder Engagement and Leadership
- Lead SPM workshops, design sessions, and architecture reviews with PMO, Finance, IT, and Business stakeholders
- Act as a trusted advisor to senior client and executive stakeholders on portfolio governance and digital transformation initiatives
- Mentor SPM developers and consultants; conduct code and design reviews; set development standards
- Support pre-sales activities including solution design, demonstrations, effort estimation, and RFP / RFI responses
- Guide customers through initiatives that improve ROI visibility and portfolio decision quality
3. QUALIFICATIONS |
3.1 Education
- Bachelor’s degree in information technology, Computer Science, Business Administration, or Engineering (required)
- Master's degree (MBA, MSc) is strongly preferred — especially for roles with PMO transformation or IT Financial Management scope
3.2 Experience
- 10–12+ years of total professional experience in IT, with a minimum of 7 years of hands-on ServiceNow experience
- 3+ years of dedicated SPM / ITBM implementation experience
- 2–3 years in a lead or architect capacity, with accountability for solution design and delivery governance
- Demonstrated experience as a lead or architect on a minimum of 2 enterprise-scale SPM implementations
- Prior experience in regulated industries is strongly preferred:
- Banking, Financial Services and Insurance (BFSI)
- Healthcare / Life Sciences
- Manufacturing and Retail
- Energy and Utilities
4. TECHNICAL SKILLS |
4.1 ServiceNow SPM / ITBM Modules
- Demand Management — idea intake, scoring and approval workflows
- Project Management — work breakdown structure, milestones, task tracking and baselines
- Portfolio Management — investment prioritisation and scenario planning
- Resource Management — capacity planning, allocation and utilisation
- Financial Planning — budget versus actuals, cost tracking and FinOps
- Agile Development — sprints, stories, epics and backlog management
- Test Management — test plans, execution and defect linkage
- Innovation Management — idea portal, scoring and strategy alignment
- Strategic Planning — OKRs, investment funding and alignment planner
- Time Management — timesheets, approvals and effort capture
4.2 Platform and Scripting
- ServiceNow scripting: Business Rules, Client Scripts, Script Includes, UI Policies, Flow Designer, IntegrationHub
- Scoped applications, domain separation, ACL design, and security model configuration
- CMDB / CSDM data model alignment and service mapping
- Performance Analytics, SPM Dashboards, Workspaces, and UI Builder
- NowAssist / GenAI integration within SPM workflows; AI-driven portfolio insights configuration
4.3 Integrations
- REST, SOAP, MID Server, and IntegrationHub spokes for SPM data flows
- ERP integration: SAP, Oracle
- PPM tools: Planview, Clarity, Microsoft Project
- Agile tools: Jira, Azure DevOps
- HRIS platforms and identity management systems (Active Directory, Okta, SailPoint)
Status | Certification | Issuing Body |
Required | CIS – Strategic Portfolio Management (SPM) | ServiceNow |
Preferred | Certified System Administrator (CSA) | ServiceNow |
Preferred | Certified Technical Architect (CTA) | ServiceNow |
Preferred | Certified Application Developer (CAD) | ServiceNow |
Preferred | PMP – Project Management Professional | PMI |
Preferred | SAFe Agilist / Scrum Master | Scaled Agile / Scrum.org |
Preferred | ITIL v4 Foundation | Axelos |
6. BEHAVIOURAL COMPETENCIES |
Strategic Thinking | Connects enterprise strategy, investment priorities, and delivery outcomes by translating business objectives into a scalable ServiceNow Strategic Portfolio Management architecture roadmap |
Stakeholder Influence | Builds credibility with Portfolio Management Office (PMO), Finance, Information Technology (IT), and business leaders to align funding, prioritisation, governance, and execution decisions across the portfolio lifecycle |
Technical Leadership | Provides architecture leadership for Strategic Portfolio Management implementations, promotes out-of-the-box platform adoption, enforces design standards, and mentors teams across delivery and governance |
Communication | Communicates complex portfolio concepts, funding models, and platform design decisions clearly to both executive and technical stakeholders, supported by high-quality documentation and workshop facilitation |
Problem Solving | Resolves complex portfolio, resource, and financial management challenges by designing pragmatic, scalable solutions that balance strategic intent, user adoption, and platform best practices |
Continuous Learning | Continuously tracks ServiceNow Strategic Portfolio Management product evolution, Artificial Intelligence (AI) capabilities, agile delivery practices, and portfolio governance trends to drive ongoing platform innovation |
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