Sr Service Engineer
Hyderabad · Senior
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Job description
Role Overview:We are seeking a ServiceNow ITSM Developer with strong expertise in Service Portal and Catalog development to support and enhance our healthcare IT service management capabilities. This role focuses on building intuitive user experiences, automating workflows, and ensuring efficient service delivery across clinical and administrative functions.Key Responsibilities:Develop and customize ServiceNow ITSM applications, including Incident, Problem, Change, Request, and Knowledge Management.Design and implement Service Portals, leveraging widgets, UI pages, and client/server-side scripting for optimal user experience.Build and maintain Service Catalogs, including item design, workflows, and fulfillment automation.Collaborate with healthcare stakeholders to gather requirements and translate them into scalable ServiceNow solutions.Ensure compliance with healthcare standards (e.g., HIPAA) and data governance policies.Troubleshoot and optimize performance of portal components and catalog workflows.Support integration of ITSM with other modules like CMDB, ITOM, and CSM.Qualifications:5+ years of experience in ServiceNow development, with a focus on ITSM and Service Portal.Strong skills in JavaScript, Glide APIs, UI Policies, Business Rules, and Flow Designer.Experience in healthcare IT environments or understanding of clinical workflows is preferred.ServiceNow certifications (CSA, CAD, CIS–ITSM) are a plus.Excellent problem-solving and communication skills.Preferred Skills:Familiarity with HTML/CSS, AngularJS, or React for advanced portal customization.Experience with ServiceNow Studio, App Engine, and Integration Hub.Understanding of ITIL processes and healthcare service delivery models.
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