Sr. Service Engineer
Hyderabad · Staff/Principal
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Job description
Job Description – ServiceNow Developer
IRM / BCM / SecOps
Experience: 6–12 Years
Location: Hyderabad
Employment Type: Full-Time
Role Summary
We are looking for a skilled ServiceNow Developer with strong hands-on experience in Integrated Risk Management (IRM), Business Continuity Management (BCM), and Security Operations (SecOps) to design, develop, configure, and support enterprise-scale ServiceNow solutions.
The ideal candidate should possess strong ServiceNow platform development expertise, experience working on security and governance workflows, and the ability to deliver scalable and high-quality solutions aligned with business and compliance requirements.
Key Responsibilities
ServiceNow Development
- Design, develop, configure, and customize ServiceNow applications and modules across IRM, BCM, and SecOps.
- Develop solutions using:
- JavaScript
- Glide API
- Script Includes
- Business Rules
- Client Scripts
- UI Policies
- Flow Designer
- IntegrationHub
- Build reusable components and scalable workflows following ServiceNow best practices.
IRM / GRC Development
- Implement and customize ServiceNow IRM capabilities including:
- Risk Management
- Policy & Compliance
- Audit Management
- Regulatory Change workflows
- Configure risk registers, controls, indicators, assessments, and issue remediation workflows.
- Support automation of governance and compliance processes.
Business Continuity Management (BCM)
- Configure and support BCM solutions including:
- Business Continuity Plans
- Business Impact Analysis
- Recovery workflows
- Crisis management processes
- Develop workflows and notifications for disruption management and operational resilience.
- Support continuity testing and recovery readiness activities.
Security Operations (SecOps)
- Develop and enhance ServiceNow SecOps modules including:
- Security Incident Response (SIR)
- Vulnerability Response
- Threat Intelligence integrations
- Configure workflows for security incident triage, remediation, and escalation.
- Integrate ServiceNow with security tools such as SIEM, vulnerability scanners, and monitoring platforms.
- Support vulnerability and threat management automation.
Integrations & Automation
- Develop REST/SOAP integrations with enterprise and security applications.
- Configure IntegrationHub and MID Server-based integrations.
- Automate operational and security workflows using Flow Designer.
- Support data synchronization between ServiceNow and external systems.
Platform Support & Governance
- Participate in code reviews and follow ServiceNow development standards.
- Troubleshoot and resolve platform issues and defects.
- Support upgrades, patches, releases, and deployment activities.
- Prepare technical documentation and support testing activities.
- Collaborate with architects, QA teams, administrators, and business stakeholders during implementations.
Required Skills & Experience
- 6–12 years of overall IT experience with strong ServiceNow development expertise.
- Hands-on experience in:
- IRM / GRC
- BCM
- SecOps
- Strong expertise in:
- JavaScript
- Glide API
- Flow Designer
- IntegrationHub
- ServiceNow scripting
- Experience working on:
- Security Incident Response
- Vulnerability Response
- Risk and Compliance workflows
- Business Continuity processes
- Experience with REST/SOAP integrations and MID Server configurations.
- Good understanding of CMDB and ServiceNow platform architecture.
- Strong analytical, debugging, and problem-solving skills.
- Good communication and stakeholder interaction skills.
Preferred Skills
- Exposure to Operational Resilience frameworks.
- Experience integrating ServiceNow with SIEM or security monitoring tools.
- Knowledge of Agile/Scrum methodologies.
- Understanding of ITIL processes and enterprise governance frameworks.
- Exposure to cloud platforms and security operations is an added advantage.
Preferred Certifications
- ServiceNow Certified System Administrator (CSA)
- Certified Application Developer (CAD)
- CIS – Risk & Compliance (preferred)
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