Service Engineer 2
Hyderabad · Mid Level
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Job description
Organization Background:
The Cloud Engineering and Ops team drives cloud migrations, engineering and OnPrem hosting, compute, storage data protection, data engineering for the Technology, Engineering & Operations organization. We support OnPrem and Azure cloud infra running Windows, Linux VM’s and SQL, Oracle databases.
What will you be responsible for?
- End to end management of MEMCM Server Patching
- Able to handle First Point escalations and Process Escalations
- Error resolutions and RCA for Major Incidents
- Troubleshooting Patch Failure Issues
- Creating, deploying, and troubleshooting Configuration Items in MEMCM
- Good understanding of Vulnerability Management using Rapid7
What would your day look like?
- Deploying Windows and Third-Party Patches on servers using MEMCM
- Troubleshooting Server Patching issues
- Explore and architect Cloud patching solutions (AUM, Azure Arc etc)
- Root cause Analysis for MIs
- Drive Get Current and Stay Current Initiatives
- Good knowledge in Scripting like PowerShell or Python.
- Good knowledge in Azure.
- Deploy and remediate identified vulnerabilities.
Who are we looking for?
- 3-5 years of experience in managing enterprise patching, vulnerability management and Monitoring
- Hands-on experience in latest branch (MEMCM 1906/1910/2010/2103) of SCCM
- Fair understanding of MEMCM architecture, including configuration files.
- Good knowledge in Vulnerability manageability process and implementation
- Hands-on experience in Application deployment, Patch Management, Software metering, Task Sequencing, etc.
- Troubleshoot and support MEMCM Platform and associated topologies on Windows operating systems.
- Ability to work in ambiguous work environment with global team setup
- Experience working in feature crew model, knowledge of Agile framework
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