Job description

✅ Job Description – L2 Storage Administrator

🎯 Role Summary

The L2 Storage Administrator is responsible for day-to-day operations, monitoring, troubleshooting, and optimization of enterprise storage and backup infrastructure, ensuring high availability, data protection, and SLA compliance across on-prem and cloud environments.

🛠️ Key Responsibilities

1. Operations & Monitoring

Perform daily monitoring of storage and backup jobs, ensuring successful completion and SLA adherence
Track storage utilization, capacity, and performance metrics
Generate operational reports on backup success rates, failures, and storage usage

2. Incident & Problem Management

Troubleshoot storage, SAN/NAS, and backup failures and restore services within SLA
Perform root cause analysis (RCA) for recurring issues
Handle Major Incident (MI) calls and escalations (common L2 ownership – based on enterprise practice)

3. Backup & Recovery Management

Administer backup solutions (e.g., Cohesity, IBM Spectrum Protect, Azure Backup)
Execute backup, restore, and recovery requests
Ensure data integrity, retention policies, and recoverability testing are maintained

4. Storage Administration

Manage storage arrays, volumes, LUNs, and storage pools
Perform capacity planning and allocation
Support SAN/NAS provisioning and migrations

5. Configuration & Change Management

Implement configuration changes, patching, and upgrades
Perform impact analysis and risk assessment before changes
Follow ITIL processes for Change & Release management

6. Automation & Optimization (Important for your org)

Execute and maintain automation scripts (Ansible, PowerShell, etc.)
Support optimization initiatives like deduplication, compression, encryption
Reduce manual effort (TOIL) through automation

7. Security & Compliance

Enforce access control, encryption, and security policies
Ensure systems comply with audit requirements (SOC2, HIPAA-like environments)
Participate in backup immutability and ransomware protection initiatives

8. Documentation & Process Adherence

Maintain SOPs, knowledge articles, and environment documentation
Update runbooks for incident resolution and operational processes

🧠 Required Skills

Technical Skills

Storage platforms: Dell EMC (Unity, PowerStore, PowerMax), NetApp, Pure, IBM
Backup tools: Cohesity, IBM Spectrum Protect, Azure Backup
SAN technologies: Fibre Channel, iSCSI
OS knowledge: Windows, Linux
Cloud: Azure storage & backup services
Scripting: PowerShell, Python, or Ansible (preferred)

Functional Skills

Incident & Problem Management (ITIL)
Strong troubleshooting & analytical skills
Ability to handle on-call rotations and escalations (commonly expected for L2 roles)
Communication skills for cross-team coordination

📊 KPIs / Success Metrics

Backup success rate (%)
SLA adherence for incidents & requests
MTTR (Mean Time to Resolve)
Storage capacity utilization efficiency
Compliance & audit readiness

🔄 Role Positioning (L2 vs L1/L3)

Level	Responsibilities
L1	Monitoring, basic alerts, ticket triage
✅ L2	Troubleshooting, operations ownership, execution
L3	Architecture, design, complex engineering

💡 Nice-to-Have (Aligned to your team strategy)

Experience in Automation-first operations / AI monitoring
Exposure to backup immutability / cyber recovery
Knowledge of enterprise dashboards (Power BI, telemetry tools)

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