AVD / Windows 365 Support Engineer

Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.

Job Description — L2 AVD / Windows 365 Support Engineer (Infrastructure Workplace)

Location: Pune, India

Context

Within Infrastructure Workplace, this role provides Tier 2 operational support for Syensqo’s virtual desktop services based on Azure Virtual Desktop (AVD) and Windows 365 Cloud PC, covering both hybrid identity and Microsoft Entra ID-only environments. The role ensures service stability, rapid restoration, and consistent user experience, with FSLogix as a mandatory core competency.

Key accountabilities

Service operations (L2)

• Restore service for L2 incidents/requests related to AVD and Windows 365 within agreed SLAs/OLAs.
• Perform advanced troubleshooting for:
• FSLogix (profiles/ODFC containers, performance, corruption/locking, permissions, storage latency).
• AVD connectivity/session issues, host pool/session host health, agent/bootloader problems, scaling plan impacts.
• Windows 365 provisioning and access issues; Cloud PC connectivity and policy/application impacts.
• End-user experience topics: app launch, logon slowness, printing/redirection, audio/video, Teams optimization basics.

Monitoring, stability & continuous improvement

• Use Azure diagnostics and monitoring (Azure Monitor, Log Analytics/KQL basics, AVD Insights, Event Viewer) to identify patterns and reduce repeat incidents.
• Execute standard operational changes/runbooks (host lifecycle tasks, capacity actions, support during image rollouts/patch windows).
• Contribute to knowledge management: KBs, runbooks, known errors, and operational checklists.

Collaboration & escalation

• Partner with Identity, Network, Security and Endpoint teams to resolve cross-domain issues (Conditional Access impact triage, DNS/routing/proxy, device policy).
• Escalate to L3 with complete evidence (timeline, impact, logs, KQL outputs, reproduction steps, interim mitigations).

Key interfaces (stakeholders)

• Infrastructure Workplace (L3 engineering, service owners)
• Identity & Access Management (hybrid/Entra ID-only)
• Network & Security operations
• Endpoint management (Intune/MECM as applicable)
• Microsoft support (via L3/service owner)

Knowledge & experience (requirements)

• 2–5 years in EUC/VDI support with hands-on AVD and/or Windows 365 exposure.
• Mandatory: strong FSLogix troubleshooting and operational experience.
• Strong Windows 10/11 and Microsoft 365 Apps troubleshooting in virtualized environments.
• Working knowledge of Azure fundamentals (VMs, VNets, NSGs, DNS basics, storage basics).
• ITSM experience (incident/problem/change; ServiceNow or similar).

Good to have

• Nerdio knowledge (nice to have).
• PowerShell for diagnostics and repetitive tasks.
• Teams optimization and performance troubleshooting exposure.

Behaviors (Syensqo-aligned)

• Compliance-first and risk-aware (follows change controls; protects data).
• Evidence-based problem solving (“scientific explorer” mindset).
• Customer-centric communication and strong operational discipline.
• Collaborative, proactive, and improvement-oriented.

About us

• Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.
• At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.

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