Process Trainer (Digital Operations)

Role- Senior Associate (Digital Operation Training)

Band - B1

Location - Chennai & Pune

Shift Timming - Night Shift 

Qualification - Graduate degree required; Marketing, Advertising, Media, Business, Communications, Analytics, or related discipline preferred

Experience - 3-6 years in Digital Marketing Operations, Advertising Operations, Campaign Operations, Training, Knowledge Management, Quality, or Learning & Development; hands-on digital operations experience strongly preferred.

 

Roles & Responsibility 

1. Deliver onboarding, process, platform, refresher and upskilling programs; administer assessments and certifications.
2. Monitor trainee performance during training and nesting Maintain attendance, learning and certification records; update SOPs, job aids and knowledge repositories.
3. Support transition and knowledge transfer; identify learner gaps; Partner with Operations and Quality on targeted learning interventions.
4. Support cross-skilling and training-effectiveness reporting.
5. Digital marketing and advertising operations knowledge.
6. Instructor-led and virtual training; process and platform training.
7. Assessments and certifications; trainee coaching; SOP, job-aid and knowledge-content maintenance.
8. Training trackers and documentation; learner-gap identification. PowerPoint, Excel, Word and collaboration tools

 

Good To Have Skiils:- Google Ads, Meta Ads Manager, Google Analytics, DV360, CRM and workflow tools; LMS, knowledge-management and authoring tools; e-learning, simulation or video content; Digital Marketing or Train-the-Trainer certification; transition and centralization experience

 

Mandatory Skills: Training .

 

Experience: 1-3 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.