CaaS | IaaS | Infrastructure as Code | DevOps

Role Purpose

The L3 CloudOps Engineer will provide advanced operational support for Abbott’s cloud-hosted IaaS and cloud-native Kubernetes environments. The role combines incident resolution, infrastructure provisioning, automation, networking, backup, cost optimisation, high availability and disaster recovery support across Azure and AWS environments.

Key Responsibilities

1. Cloud-Hosted IaaS Environment Support

•  Coordinate with cloud hosting provider support teams to resolve cloud service-related technical issues and maintain service continuity.

•  Leverage and enhance automation scripts to streamline operational and support activities.

•  Provision virtual machines using approved operating system golden images through Terraform and Ansible.

•  Identify and power down unused virtual machines to optimise cloud costs.

•  Decommission cloud resources in accordance with Abbott’s approved cloud decommissioning process.

•  Provide technical coordination for mutually agreed maintenance activities between Abbott and the CloudOps team.

2. Cloud-Native Networking Services

•  Administer DNS services, including DNS zone configuration and DNS record creation and modification.

•  Administer cloud-native load balancers, including health-check or monitoring-probe configuration and iRules management.

•  Provision and update VPCs, VNETs and subnet configurations.

•  Manage the configuration of cloud-native firewall services.

•  Provision cloud infrastructure through Terraform for third-party firewall services, including Zscaler and Alkira, based on designs and requirements provided by Abbott’s security team.

3. Kubernetes Platform Operations

•  Provide container provisioning, deployment and lifecycle management support.

•  Monitor Kubernetes cluster health and report agreed metrics and KPIs for all in-scope clusters.

•  Perform Kubernetes platform patch management.

•  Provide Kubernetes monitoring and observability support, including New Relic dashboard creation, APM configuration and enablement of customer synthetic monitoring.

4. Infrastructure Automation and DevOps

•  Leverage and enhance existing orchestration, automation and CI/CD processes for cloud infrastructure management.

•  Deploy and configure cloud infrastructure pipelines using Terraform, Ansible and Jenkins.

•  Perform configuration management for in-scope cloud-native IaaS, CaaS and PaaS services.

•  Orchestrate cloud infrastructure services and provision resources within Abbott’s existing cloud landing zones.

•  Monitor infrastructure pipelines during deployment and support troubleshooting of failed or degraded executions.

5. Backup and Restoration

•  Coordinate backup and restoration activities for storage accounts and virtual machines using cloud-native backup solutions.

•  Perform backup and restoration administration, including backup status monitoring and reporting.

6. Cloud Cost Control and Inventory Management

•  Administer resource groups and manage their lifecycle.

•  Maintain a centralised inventory of in-scope cloud infrastructure assets.

•  Define and implement cloud resource tagging in accordance with Abbott’s process.

•  Perform cloud cost monitoring, reporting and forecasting.

•  Identify and recommend cloud resource cost-optimisation opportunities.

7. High Availability and Disaster Recovery Support

•  Coordinate and execute periodic DR infrastructure failover and failback tests using the existing DR test plan.

•  Configure Azure Site Recovery for virtual machine-based failover across Azure regions.

•  Perform failover and failback testing to identify gaps in the DR design and plan.

•  Facilitate infrastructure prerequisites before DR testing, as requested by the DR Design and Build team.

Required Technical Skills

•  Advanced L3 support experience in cloud-hosted IaaS and cloud-native environments.

•  Hands-on administration experience across Microsoft Azure and Amazon Web Services (AWS).

•  Strong proficiency in Terraform, Ansible and Jenkins for infrastructure provisioning, configuration management and pipeline operations.

•  Experience supporting Kubernetes clusters, containers, patching, monitoring and lifecycle activities.

•  Working knowledge of cloud networking, including DNS, load balancers, VPCs, VNETs, subnets, firewalls and network security controls.

•  Experience with Zscaler and/or Alkira integration and infrastructure provisioning is preferred.

•  Experience with cloud-native backup, restoration, high availability and disaster recovery services, including Azure Site Recovery.

•  Experience with New Relic dashboards, APM and synthetic monitoring.

•  Good understanding of cloud cost management, resource tagging, inventory governance and optimisation practices.

•  Ability to troubleshoot complex incidents, coordinate with cloud providers and work effectively with security, application, platform and DR teams.

Preferred Certifications

•  Microsoft Certified: Azure Administrator Associate.

•  Microsoft Certified: DevOps Engineer Expert.

•  AWS certification aligned to cloud administration and operations.

•  AWS Certified DevOps Engineer - Professional.

Professional Competencies

•  Strong analytical, troubleshooting and root-cause analysis capabilities.

•  Clear written and verbal communication with customer, provider and cross-functional technical teams.

•  Disciplined adherence to approved change, maintenance, decommissioning, security and operational processes.

•  Ability to produce accurate operational reports, technical documentation and service improvement recommendations.

•  Automation-first mindset with a focus on reliability, standardisation, service continuity and cost optimisation.

Role Success Measures

•  Timely resolution of L3 incidents and effective coordination of provider escalations.

•  Reliable infrastructure provisioning and deployment through approved automation pipelines.

•  Healthy, patched and observable Kubernetes and cloud infrastructure environments.

•  Accurate backup, inventory, tagging, cost and DR operational reporting.

•  Demonstrable improvements in automation, operational stability and cloud cost efficiency.

 

Mandatory Skills: Cloud PaaS Azure Operations .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.