Job description

Configuration management for the production hardware and software within the scope (routers, switches, firewalls etc. SDA Network, ISE, Wireless Infrastructure, and Wi-Fi Access Points)
Experience and hands on with Cisco Wireless LAN controllers, Cisco Prime, Wi fi Connectivity of user’s issue.

Responsible in maintaining appropriate version of software (OS, microcode, firmware, certificates and backup etc.) on all devices. This includes applying software patches and bug fixes, and upgrading software levels required to maintains manufacturer’s support, to support required feature sets.
Perform Incident, Problem, Access, Change, Provisioning, Patching, Recovery, Availability, Performance, Capacity reporting and Health Monitoring and reporting.
Providing trend analysis and suggestion to remove waste and continuity improvement plan and execution.
Implementation and maintenance of standard operating procedures for maintenance of network devices
Review and validation of operational and event management related reports prepared by L2 team
Managing and reporting on quarterly audit of all related administrative accounts
Create and maintain Wireless Heat Map on Cisco Prime for Wireless health and performance.
Support and manage planned and unplanned outages
Procedural handbook along with KB should be populated / updated
Manage team, internal and external stakeholders

Must have skills
- Device Configuration management.
- Backup Management.
- WLAN Configuration fine-tuning.
- Upgradation and management of Firmware (AP OS).
- Online WLAN Network Dashboard.
- Providing Availability and Security Reports of Wireless LAN
- Creating of QoS and class definition on customer request.
- Device Administrative activities like compression, QoS & policy configurations.
- Vendor coordination
- Incident /Problem / Request Fulfillment / Change management
- Checking of bandwidth utilization & traffic class and generate report for the same.
- Perform Data, Compression and Application-wise analysis and provide recommendations.
- Keeping track of license of all WAN Acceleration devices.
- Proactive measures to be taken on Image/Firmware upgrades if required
- Device Availability Report
- Application-wise Analysis Report
- Repeat Incident / Alert Analysis
- Performance tuning suggest by OEM
- Updation and maintenance of Availability, Capacity management
- Risk Analysis and providing the mitigation plan
- Continual Service Improvement Planning and executions
- Planning and execution of DR Drills based on availability of DR setup and recovery procedures (Applicable if the DR is in scope)
- Preparing, maintaining and updation of SOP and KBase
- Maintaining and updation of Infra AS IS / Infra Documents
- Preparation of RCA for Major Incidents
Good to have skills
- Working knowledge of Cisco ISE
- Working knowledge of Mobility Service Engine (MSE)

Service

Network Management L2

5 to 10 years

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