Lead Staff Engineer - IT

R1 RCM India is proud to be recognized amongst India's Top 50 Best Companies to Work For™ 2023 by Great Place To Work® Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to ‘make healthcare simpler’ and enable efficiency for healthcare systems, hospitals, and physician practices. With over 30,000 employees globally, we are about 14,000 strong in India with offices in Delhi NCR, Hyderabad, Bangalore, and Chennai. Our inclusive culture ensures that every employee feels valued, respected, and appreciated with a robust set of employee benefits and engagement activities.

The Senior (L2-L3) SCCM Administrator would need to have at least 8 to 14 years of directly related experience supporting SCCM operations and engineering. SCCM Infrastructure Engineer to join the core infrastructure team within the Digital Technology function. This role is critical to the core infrastructure services team, requiring a highly effective individual with strong technical skills who is excited by working in a multi-platform environment and who can drive operational excellence.

Technical Skill:

• Microsoft System Center Configuration Manager (MS SCCM).
• Vulnerability mitigation Skills.
• Windows OS Troubleshooting, Windows Server 2016, 2019, or 2022.
• Advanced troubleshooting skills and ability to diagnose complex issues.
• Patch Management, Software update & Deployment. OS Management
• Expertise on Automation and PowerShell.

Role & Responsibilities

• 8-14 years IT professional experience with System Center Configuration Manager (SCCM).
• Proven experience as an SCCM Engineer or similar role, Able to handle large and complex infrastructure over 5000 client servers.
• Monitoring and maintaining the health and performance of the SCCM infrastructure. 
• Ensuring proper configuration Design and implement SCCM infrastructure, including boundary groups, site server roles, and distribution points.
• Troubleshooting SCCM-related issues and implementing solutions. 
• Ensuring high compliance rates for software distribution and workstation patching. 
• Using PowerShell scripting and other automation tools to streamline tasks. Developing and implementing automated solutions for recurring issues. 
• Ensuring compliance with security standards and best practices. Implementing and managing security configurations. 
• Generating custom reports using SCCM reporting tools. Documenting processes, procedures, and troubleshooting steps. 
• Identifies, plans, and drives maintenance tasks and upgrades in line with change management procedures and technical vendor guidelines to ensure quality, integrity and availability of IT services.
• Perform 3rd party update configuration and management.
• Create custom reports in Systems Center Configuration Manager, Run deployment reports in System Center Configuration Manager.
• Provide support and in-depth troubleshooting of any issues related to SCCM (software deployments, automated builds, patch management).
• Ensure the SCCM infrastructure functions properly with PKI-based authentication, corporate authorization services, firewalls, and SSL/TLS communications.
• Take part in service delivery processes including Incident management, Request management and Problem management.
• Identifies, plans, and drives maintenance tasks and upgrades in line with change management procedures and technical vendor guidelines to ensure quality, integrity and availability of IT services
• Work on assigned incidents, problems, changes, and projects.
• Effectively and timely fixing Vulnerabilities reported by security teams in manner of OS, Software or patching gap.

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com

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