Support Engineer, FCUBE Admin

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software.

Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects.

The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

We are actively seeking a Support Engineer, FCUBE Admin. This role is based in India, Hyderabad

About Rimini Street, India, GCC.

Rimini Street Inc, HQ : Las Vegas, NV, USA a disruptor in third party ERP support services, established undisputed leadership and as a natural progression, entered India with Rimini Street, India GCC India kick starting operations in Hyderabad, in 2013 with Global Client Onboarding Services, IT shared services and Global Service Development. In no time, Rimini Street, India GCC started Bengaluru operations going up the value chain with more complex product development (Oracle, SAP, Peoplesoft, JDE etc.) & advanced services (Managed services, Professional services, Security Managed Services etc).

Rimini Street, India GCC gained valuable share in bringing the reputation to Rimini Street Inc of being a global provider of unified support and managed service solutions for enterprise software. Today, Rimini Street, India GCC is a family of about 800+ full time talented individuals, thanks to the remarkable talent that has supported the expansion.

Rimini Street, India has nicely emerged as Global Capability Centre (GCC), and proudly says, “if you are best of the best, you belong to Rimini”. We are on a mission to contribute significantly to our “Rimini ONE” program, a turnkey Rimini Street service program that offers a comprehensive set of unified, integrated services that can run, manage, support, customize, configure, connect, protect, monitor, and optimize your Oracle and SAP ERP, database, and technology software.  

Position Summary

We are seeking an experienced Support Engineer with a strong background in Oracle FLEXCUBE Administration, along with expertise in Fusion Middleware, WebLogic, SOA Suite, and OBIEE. The candidate will provide L2/L3 production and non-production support, manage critical incidents, maintain high availability, and ensure seamless operation of FLEXCUBE and middleware platforms in a BFSI environment.

Key Responsibilities

• Manage and support FLEXCUBE non-production environments and coordinate with DBA/Infra teams.
• Monitor and maintain EOD batch processes to ensure business continuity.
• Troubleshoot application and technical issues across FLEXCUBE, OBPM, and middleware layers.
• Provide database-level support and collaborate with development teams for deployments.
• Monitor transactional data from accounting applications for exceptions using reporting tools.
• Lead and coordinate incident troubleshooting efforts during critical outages.
• Ensure best practices in deployment, performance, and monitoring.
• Promote code and functionality reuse and leverage automation where possible.
• Collaborate with project managers, engineers, and business stakeholders for stable operations.

Skills & Experience

Mandatory Skills – FLEXCUBE Administration
-Minimum 6-8 years of hands-on experience with Oracle FLEXCUBE v12.3 or higher.
-Proficient in FLEXCUBE database design, maintenance, and support.
-Working experience with Oracle Banking Payments Management (OBPM) 14.5 or higher.
-Strong knowledge of FLEXCUBE EOD (End-of-Day) batch operations and environment management.
-Skilled in troubleshooting and resolving FLEXCUBE performance and functional issues.
-Familiarity with supporting complex applications and managing technical escalations.
-Exposure to production support or live implementations in BFSI environments.
-Understanding of accounting transactional workflows in FLEXCUBE.
-Experience in scripting/automation for monitoring and reporting.
-Knowledge of FLEXCUBE integration with third-party applications via web services (SOAP/REST).
-Experience collaborating with geographically distributed teams.

Middleware & Supporting Skills
-WebLogic Administration: Domain setup, cluster configuration, JDBC/JMS tuning, JVM monitoring.
-SOA Suite: Manage and troubleshoot composites, BPEL processes, and service integrations.
-Fusion Middleware: Patch management, log monitoring, performance tuning.
-OBIEE: Repository (RPD) management, BI Publisher reporting, dashboard optimization.
-Proficiency in Oracle Database concepts (RAC, ASM, Data Guard) and SQL tuning.
-Strong Unix/Linux shell scripting for automation and support.

Soft Skills
-Strong communication and coordination across business, infra, and vendor teams.
-Ability to work in 24x7 support environments (on-call rotation).
-Analytical mindset with a problem-solving approach.
-Customer-oriented and accountable for SLA/KPI adherence.

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

• Company
  • We dream big and innovate boldly.  

• Colleagues
  • We work with extraordinary people who create a culture of mutual respect and collaboration. 

• Clients
  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. 

• Community 
  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017 
• Over 6,300+ signed contracts to date, including Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/ 

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com 

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.