Engineer-OEM

Customer Quality Management

• Act as the primary quality coordinator for Tata Power projects.
• Handle customer complaints and ensure timely resolution.
• Monitor customer satisfaction metrics and drive continuous improvement.
• Conduct customer complaint trend analysis and recommend corrective actions.
• Participate in customer review meetings and quality discussions.

Field Failure Analysis

• Investigate inverter failures reported from project sites.
• Coordinate with Service, R&D, Production, and Testing teams for root cause analysis.
• Prepare detailed 8D Reports, RCA, CAPA, and lessons learned documents.
• Validate corrective actions before implementation.

Project Quality Assurance

• Ensure supplied products comply with Tata Power technical specifications.
• Verify project documentation including inspection reports, FAT reports, and test certificates.
• Monitor product quality during dispatch and installation.
• Support site quality inspections whenever required.

Cross Functional Coordination

• Coordinate with Production, R&D, Purchase, Service, and PPC departments.
• Ensure timely implementation of engineering changes.
• Follow up on quality issues until complete closure.
• Support new product introduction (NPI) and validation activities.

Process Improvement

• Identify recurring quality issues.
• Drive continuous improvement initiatives using Lean, Kaizen, and Six Sigma concepts.
• Reduce field failure rate through preventive quality actions.
• Improve First Pass Yield (FPY) and customer acceptance rate.

Documentation & Reporting

• Prepare daily, weekly, and monthly quality MIS reports.
• Maintain customer complaint tracker and CAPA tracker.
• Generate quality dashboards and KPI reports.
• Ensure proper documentation as per ISO 9001 requirements.

Compliance & Audits

• Participate in Tata Power quality audits.
• Support internal, external, and customer audits.
• Ensure compliance with ISO 9001, ISO 14001, and applicable quality standards.
• Maintain audit records and closure reports.

Open Positions

1

Skills Required

Quality Control, Customer Service, Capa, Root Cause Analysis

Role

Customer Quality Management

• Act as the primary quality coordinator for Tata Power projects.
• Handle customer complaints and ensure timely resolution.
• Monitor customer satisfaction metrics and drive continuous improvement.
• Conduct customer complaint trend analysis and recommend corrective actions.
• Participate in customer review meetings and quality discussions.

Field Failure Analysis

• Investigate inverter failures reported from project sites.
• Coordinate with Service, R&D, Production, and Testing teams for root cause analysis.
• Prepare detailed 8D Reports, RCA, CAPA, and lessons learned documents.
• Validate corrective actions before implementation.

Project Quality Assurance

• Ensure supplied products comply with Tata Power technical specifications.
• Verify project documentation including inspection reports, FAT reports, and test certificates.
• Monitor product quality during dispatch and installation.
• Support site quality inspections whenever required.

Cross Functional Coordination

• Coordinate with Production, R&D, Purchase, Service, and PPC departments.
• Ensure timely implementation of engineering changes.
• Follow up on quality issues until complete closure.
• Support new product introduction (NPI) and validation activities.

Process Improvement

• Identify recurring quality issues.
• Drive continuous improvement initiatives using Lean, Kaizen, and Six Sigma concepts.
• Reduce field failure rate through preventive quality actions.
• Improve First Pass Yield (FPY) and customer acceptance rate.

Documentation & Reporting

• Prepare daily, weekly, and monthly quality MIS reports.
• Maintain customer complaint tracker and CAPA tracker.
• Generate quality dashboards and KPI reports.
• Ensure proper documentation as per ISO 9001 requirements.

Compliance & Audits

• Participate in Tata Power quality audits.
• Support internal, external, and customer audits.
• Ensure compliance with ISO 9001, ISO 14001, and applicable quality standards.
• Maintain audit records and closure reports.

Education/Qualification

B.tech, Diploma

Years Of Exp

3 to 6 years

Designation

Engineer

tags

Quality Control, Customer Service, Solar Inverter, Capa, Root Cause Analysis