Senior Software Development Lead

Job requirements

Experience Range: With at least 8+ years of hands-on experience in Salesforce Service Cloud and related modules, including leadership in solution design and deployment Key Responsibilities:

Drive the design and implementation of scalable Salesforce solutions across Service Cloud, Sales Cloud, Experience Cloud, and Marketing Cloud to meet organizational goals

Lead customization and configuration efforts on Salesforce platforms, utilizing Apex Triggers, Classes, Visual Force, Formulas, Workflows, Approval processes, Custom objects and fields, Sharing Rules, Page layouts, Record types, Permission Sets, Reports, and Dashboards

Develop and manage integrations with Salesforce APIs, leveraging REST/SOAP, OAuth, Single Sign-On (SSO), and JWT authentication for seamless connectivity

Optimize Salesforce Object Model usage and enforce Governor Limits to ensure high performance and scalability

Oversee deployment processes using CI/CD pipelines and version control systems, including Copado, Gearset, Jenkins, Bitbucket Pipelines, and Git

Utilize Salesforce DX (SFDX), Scratch Orgs, and Unlocked Packages to streamline development and deployment workflows

Collaborate with cross-functional teams in an Agile/Scrum environment to deliver high-quality Salesforce solutions and manage multiple projects

Troubleshoot and resolve complex technical issues within the Salesforce ecosystem, ensuring robust and reliable operations

Required Skills:

Salesforce Service Cloud expertise, including Field Service, Case Management, Self Service, and Digital Engagement

Salesforce Sales Cloud proficiency, with experience in Territory Planning

Apex Triggers, Classes, and Visual Force development

Salesforce configuration: Formulas, Workflows, Approval processes, Custom objects and fields, Sharing Rules, Page layouts, Record types, Permission Sets, Reports, Dashboards

Integration with Salesforce APIs (REST/SOAP, OAuth, SSO, JWT authentication)

Salesforce DX (SFDX), Scratch Orgs, Unlocked Packages

CI/CD tools and version control systems: Git, Copado, Gearset, Jenkins, Bitbucket Pipelines

Salesforce Object Model, Governor Limits, Performance Optimization

Platform Events

Middleware integration tools: MuleSoft, Boomi

Preferred Skills:

Experience with Salesforce Marketing Cloud and Experience Cloud

Knowledge of advanced integration patterns and middleware solutions

Familiarity with automated testing frameworks for Salesforce

Expertise in system performance tuning and optimization

Experience managing large-scale Salesforce deployments

Salesforce Certified Application Architect or System Architect

Desired Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a closely related discipline

Salesforce Certified Platform Developer I (401) or Salesforce Certified Administrator (201)

Salesforce Service Cloud Consultant certification

Additional Information: This position is an attrition replacement FRF.