Tele Collection - Quality Analyst
Bengaluru · Entry Level
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What we know about this role
HIGH
Our tracked job listings for Home Credit India show strong recent activity.
First 72 hours
Window passed - posted 629d agoEarly applicants get seen before the pile builds.
Not a repost
The first time we've seen this listing - it hasn't been closed and reopened.
Skills required
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Job description
• To do the minimum number of audits on a daily, weekly & monthly basis as per the agreed target/categorization.
• To close the feedback within the TAT
• To Login and take calls to have a first-hand experience of how the customer behaves.
• To publish the reports on a timely basis and as per the agreed TAT
• To participate in calibration & ensure that the variance remains under control within the limit.
• To take briefings regularly based on audit findings.
• To take extra initiatives for process improvement.
• To do the minimum number of audits on a daily, weekly & monthly basis as per the agreed target/categorization.
• To close the feedback within the TAT
• To Login and take calls to have a first-hand experience of how the customer behaves.
• To publish the reports on a timely basis and as per the agreed TAT
• To participate in calibration & ensure that the variance remains under control within the limit.
• To take briefings regularly based on audit findings.
• To take extra initiatives for process improvement.
Open Positions
1
Skills Required
Call Monitoring, Quality Analysis, feedback, process improvement, calibration, quality assurance
Desirable Skills
• Flexible but will not compromise on aspects such as compliance • Excellent Team Player • Willingness to own and lead specific tasks • Capable of conducting peer to peer coaching & feedback • Adaptable to change
Years Of Exp
Up to 1 year
tags
Call-Monitoring,-Quality-Analysis,-feedback,-process-improvement,-calibration,-quality-assurance
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