ServiceNow Architect Field Service Management FSM
Pune · Executive
Applicants who checked fit first are 3.1× more likely to hear back
Your score for this role already exists
ASAI compared this JD against 41 signals - skills, seniority, domain, stack overlap etc. Add a resume and it unlocks in about 30 seconds.
Always free · no credit card · 1 tap with Google
What we know about this role
HIGH
Our tracked job listings for Infovision show strong recent activity.
First 72 hours
Window passed - posted 18d agoEarly applicants get seen before the pile builds.
Not a repost
The first time we've seen this listing - it hasn't been closed and reopened.
Skills required
17 listedYou almost certainly match several of these already. Unlock your skill map to see the matches, the gaps, and what to fix first.
Job description
15+ years overall IT experience, with strong hands-on experience in ServiceNow development and architecture. 3+ years of relevant ServiceNow experience, including significant experience with Field Service Management (FSM).
Role Overview:
We are looking for an experienced ServiceNow Architect with strong expertise in ServiceNow Field Service Management (FSM). The ideal candidate should have a strong combination of hands-on development, technical architecture, solution design, integrations, and implementation experience. This role requires an architect who is not only capable of designing solutions but also has strong development experience and can get involved in complex technical implementations when required.
Key Responsibilities
1. ServiceNow Architecture
- Design and implement scalable ServiceNow solutions based on business and technical requirements.
- Analyze complex business requirements and develop appropriate ServiceNow architecture.
- Evaluate existing ServiceNow implementations and recommend improvements.
- Design reusable and maintainable ServiceNow solutions across multiple modules.
- Define integration patterns and data flows.
- Taking ownership of technical delivery from requirement → architecture → development → testing → deployment → production support.
2. Field Service Management (FSM)
- Strong hands-on experience with ServiceNow Field Service Management (FSM).
- Design solutions for field service processes including:
- Work Orders, Work Order Tasks, Field Agents, Dispatching, Scheduling, Assignment, Skills and qualifications, Locations, Service resources, Mobile field service, Workforce management
- Configure and customize FSM based on business requirements.
- Understand end-to-end field service business processes and translate them into ServiceNow solutions.
3. Strong ServiceNow Development Experience
- Glide APIs , Business Rules ,Client Scripts, UI Policies, UI Actions, Script Includes, Scheduled Jobs, Scripted REST APIs, REST/SOAP integrations, Transform Maps, Import Sets, Data Sources Flow Designer, IntegrationHub, ServiceNow Workflows, Notifications, ACLs, Catalog Items, Record Producers, Service Portal / UI Builder, Custom Applications, Scoped Applications, JavaScript development , Performance optimization, Debugging and troubleshooting.
4. Integrations: Strong integration experience. Preferred experience with:
· REST APIs, SOAP APIs, Integration Hub, GCP/Azure/AWS, SAP, Salesforce, Third-party field service applications
- Design integrations between FSM and external systems.
Type of Employment
Contract_FTE
Mandatory Skills
ServiceNow, GitHub
Roles & Responsibilities
15+ years overall IT experience, with strong hands-on experience in ServiceNow development and architecture. 3+ years of relevant ServiceNow experience, including significant experience with Field Service Management (FSM).
Role Overview:
We are looking for an experienced ServiceNow Architect with strong expertise in ServiceNow Field Service Management (FSM). The ideal candidate should have a strong combination of hands-on development, technical architecture, solution design, integrations, and implementation experience. This role requires an architect who is not only capable of designing solutions but also has strong development experience and can get involved in complex technical implementations when required.
Key Responsibilities
1. ServiceNow Architecture
- Design and implement scalable ServiceNow solutions based on business and technical requirements.
- Analyze complex business requirements and develop appropriate ServiceNow architecture.
- Evaluate existing ServiceNow implementations and recommend improvements.
- Design reusable and maintainable ServiceNow solutions across multiple modules.
- Define integration patterns and data flows.
- Taking ownership of technical delivery from requirement → architecture → development → testing → deployment → production support.
2. Field Service Management (FSM)
- Strong hands-on experience with ServiceNow Field Service Management (FSM).
- Design solutions for field service processes including:
- Work Orders, Work Order Tasks, Field Agents, Dispatching, Scheduling, Assignment, Skills and qualifications, Locations, Service resources, Mobile field service, Workforce management
- Configure and customize FSM based on business requirements.
- Understand end-to-end field service business processes and translate them into ServiceNow solutions.
3. Strong ServiceNow Development Experience
- Glide APIs , Business Rules ,Client Scripts, UI Policies, UI Actions, Script Includes, Scheduled Jobs, Scripted REST APIs, REST/SOAP integrations, Transform Maps, Import Sets, Data Sources Flow Designer, IntegrationHub, ServiceNow Workflows, Notifications, ACLs, Catalog Items, Record Producers, Service Portal / UI Builder, Custom Applications, Scoped Applications, JavaScript development , Performance optimization, Debugging and troubleshooting.
4. Integrations: Strong integration experience. Preferred experience with:
· REST APIs, SOAP APIs, Integration Hub, GCP/Azure/AWS, SAP, Salesforce, Third-party field service applications
- Design integrations between FSM and external systems.
Maximum Experience
15
Minimum Experience
13
Tools to land this role
PremiumYour match score, skill map and tracker stay free.
Ground Reality
PremiumSpot the dealbreakers in this 643-word post before you apply
Skip jobs with hidden dealbreakers. See what they actually need, what's easy to miss, and how they describe the team.
Ground Reality on every job, plus Insider Path, practice interviews and resume tailoring.
Insider Path
PremiumFind someone who can refer you here
We help you find people there who worked or studied where you did, and draft your first message and follow-up.
Free · no signup
Get tomorrow's jobs before you have to search
Daily job drops, skill trends and free resources - posted straight to the group. Leave any time.
No spam. Just jobs and resources.
Why people use ASAI
Someone shared one job with you. ASAI keeps finding the rest.
Scored, not searched. Every role ranked against your actual profile.
Alerts as often as hourly. Reach new roles while the pile is still small.
Skill gaps, spelled out. See exactly which requirements you don't meet yet.
Verified jobs, only. Say no to ghost jobs. Your time deserves respect.
More DevOps Engineer roles in Pune
See all
Keep browsing