NOC Engineer 1

In Time Tec is an award-winning IT & software company. In Time Tec offers progressive software development services, enabling its clients to keep their brightest and most valuable talent focused on innovation. In Time Tec has a leadership team averaging 15 years in software/firmware R&D, and 20 years building onshore/offshore R&D teams. We are looking for rare talent to join us. People having a positive mindset and great organizational skills will be drawn to the position. Your capacity to take initiative and solve problems as they emerge, flexibility, and honesty, will be key factors for your success at In Time Tec.

Job Description:

NOC 1 Engineer

Technical Operations | Managed Services | Network Operations and Infrastructure Monitoring

Key Responsibilities

• Monitor infrastructure alerts, system health and service availability through enterprise monitoring and observability platforms.


• Perform Level 1 triage by validating alerts, analysing logs and metrics, identifying potential impact and filtering duplicate or false-positive alerts.


• Monitor network devices, servers, cloud resources, virtual machines, backup jobs and critical infrastructure services.


• Troubleshoot basic Windows and Linux issues, including CPU and memory utilisation, disk space, service availability, process failures and system logs.


• Investigate network alerts related to device availability, interface status, connectivity, latency, packet loss, DNS, DHCP and VPN.


• Perform initial diagnostic checks using approved tools and commands, such as ping, traceroute, nslookup and operating-system utilities.


• Create, categorise, prioritise and update incidents in the ITSM/ticketing platform based on business impact, severity and SLA requirements.


• Execute approved first-level remediation actions, including service checks, connectivity validation, agent verification and authorised job retries.


• Escalate unresolved or high-impact incidents to L2, L3 or the appropriate resolver teams within defined timelines.


• Maintain accurate incident records, including investigation findings, timestamps, diagnostic evidence, actions performed and escalation details.


• Provide timely customer and stakeholder updates through approved communication channels.


• Monitor SLA timelines and ensure timely acknowledgement, escalation and follow-up of active incidents.


• Identify recurring alerts and monitoring issues and share observations to support root-cause analysis and monitoring improvements.


• Perform shift handovers, ensuring all active incidents, pending actions and operational risks are communicated clearly.


• Follow approved SOPs, runbooks, access controls, security policies and change-management procedures.


• Support major incident activities by providing alert details, timestamps, affected systems and initial troubleshooting evidence.

3. Mandatory Technical Skills

• Understanding of infrastructure monitoring tools, dashboards, alerts, thresholds and event validation.


• Ability to identify actionable alerts, duplicate events and potential service-impacting issues.


• Basic working knowledge of Windows Server and Linux.


• Understanding of services, processes, CPU, memory, disk utilisation and system logs.


• Ability to perform basic troubleshooting using standard operating-system commands.


• Understanding of TCP/IP, DNS, DHCP, routing, switching, VPN, ports and protocols.


• Familiarity with connectivity testing, latency, packet loss and network-device availability.


• Ability to use basic diagnostic commands such as ping, traceroute and nslookup.


• Experience with incident logging, categorisation, prioritisation, escalation and ticket updates.


• Understanding of SLAs, escalation matrices, incident ownership and shift handovers.


• Ability to maintain accurate technical documentation and investigation evidence.


• Strong analytical and problem-solving skills.


• Ability to follow documented troubleshooting procedures and escalate issues appropriately.


• Good written and verbal communication skills for customer updates and internal coordination.

4. Qualifications and Experience

• Bachelor's degree or diploma in IT, Computer Science, Electronics, Networking or a related discipline, or equivalent practical experience.


• 2 - 4 years of experience in a NOC, infrastructure monitoring, managed services, service desk or technical support environment.


• Hands-on experience monitoring infrastructure alerts and handling Level 1 incidents.


• Working knowledge of Windows/Linux, networking fundamentals and ITSM ticketing processes.


• Ability to work in a shift-based environment, including nights, weekends and holidays as required.


• Ability to manage multiple alerts and incidents while meeting defined response and escalation timelines.

How You’ll Grow at In Time Tec

In Time Tec, has made significant investments to create a stimulating environment for its people to grow. We want each of our employees to grow in their way and play their roles while honing their ownership abilities. As part of those efforts, we provide our professionals with a range of educational opportunities to help them grow in their career.

Our guiding principles of leadership, trust, transparency, and integrity serve as the foundation for everything we do and every success we achieve. We are proud of these fundamental principles since they demonstrate our dedication towards them as a “One Team”.

We value every individual by giving them the freedom to make daily decisions that can support their health, well-being, confidence, and awareness. Our leadership team is there to offer the safe base by giving the right budding environment, instruction, tools, and chances necessary for your professional development in achieving your goals.

Our people and culture work together in a collaborative environment, making In Time Tec a thriving place to work. You can find out more about Life at In Time Tec here.

Department

Information Technology

Open Positions

8

Skills Required

NOC,Infrastructure Monitoring,Troubleshooting,Windows Server,ITSM Ticketing,TCP,DNS,DHCP,Routing,Switching,VPN,Incident Management,Prioritization,Categorization,Servicenow

Years Of Exp

2 to 6 years

Salary

400000 to 1300000

tags

NOC,Infrastructure Monitoring,Troubleshooting,Windows Server,Linux,ITSM,ITSM Ticketing,TCP,DNS,DHCP,Routing,Switching,VPN,Incident Management,Prioritization,Categorization,servicenow

Designation

NOC Engineer