Customer Services Engineer

 

Key Responsibilities :

• Review site specifications and customer requirements prior to installation and develop detailed implementation plans.
• Prepare products, tools, and equipment required for successful installation and commissioning activities.
• Perform installation, configuration, testing, and commissioning of AV systems while ensuring customer satisfaction and operational efficiency.
• Provide technical support and guidance to channel partners, dealers, and customers during installation and service activities.
• Diagnose and resolve technical issues, ensuring timely closure of customer concerns and proper escalation when required.
• Perform scheduled preventive maintenance and emergency service repairs at customer locations.
• Prepare accurate service reports and maintain documentation of installation, maintenance, and support activities.
• Build and maintain strong customer relationships through regular communication, site visits, and service reviews.
• Deliver product and system training for customers and partners to ensure effective operation and maintenance of AV solutions.
• Support product demonstrations, customer presentations, trade shows, and technical events in collaboration with the sales team.
• Provide technical expertise and support to internal teams on product and system-related matters.
• Share customer feedback and field observations with management and product teams to support continuous improvement.

 

Your Profile :

• Bachelor's Degree in Engineering or equivalent technical qualification.
• 3+ years of experience in the Audio Visual (AV) industry, preferably in installation, commissioning, or field service roles.
• Hands-on experience with professional AV products, display systems, video walls, projectors, control systems, or related technologies.
• Strong troubleshooting and problem-solving skills.
• Ability to manage assignments independently and work in customer-facing environments.
• Good communication and customer service orientation.
• Strong English speaking, reading, and writing skills.
• Basic networking knowledge is essential.
• CCNA certification is mandatory.