Senior IT Specialist

• Deliver end‑to‑end Change Requests (CR) for WMS configuration and reports, from intake and impact analysis through implementation and closure
• Establish and enforce CR governance, standards, and best practices (scope of control, estimation, approval, delivery, and handover)
• Enforce standards for WMS configuration and reporting (naming conventions, versioning, data definitions, performance considerations)
• Ensure CR delivery adheres to ITSM, security, compliance, and audit requirements
• Collaborate with the BY WMS Core team and other relevant DSV departments to support the delivery of business requirements with the standard DSV warehouse systems solutions and identify solutions for potential gaps
• Conduct IT Solution Reviews with BY WMS Core team to maximize standardization and reusing existing solutions
• Mentor junior team members in change management discipline, solution thinking, and delivery best practices

EXECUTION

• Act as a Senior IT implementer in delivering change requests into BY WMS
• Analyse business requirements, and manage the implementation of IT solutions in collaboration with business owner/account manager
• Design, modify, and validate WMS reports and queries, ensuring accuracy, performance, and usability for operational users
• Ensure changes are properly tested in non‑production environments, including regression testing for existing warehouse flows and reports
• Develop test plans, scenarios, and secure successful execution
• Apply 4-eyes principle to validate other team members’ development works before releasing changes to production
• Execute release and deployment activities, following change management and release controls to minimize operational disruption
• Continue to enhance skills through continuing education
• Coordinate information & activities to ensure customer satisfaction in delivering warehouse management solutions

Minimal requirements

GENERIC REQUIREMENTS:

• Experience in software development and fluency in the SDLC
• Good SQL command language and knowledge of relational Database
• Knowledge in writing PL/SQL queries, including tuning and optimizing poor performing queries
• Capable of taking ownership of and implementing the change requests, including the end-user contact, analysis, design, and documentation
• Proven ability to maintain and implement high quality, reliable WMS solutions
• Demonstrate thoroughness in system design and system testing with a minimum supervision
• Strong proficiency in MS Office applications
• Strong proficiency in Windows Server and Windows shell scripting
• Knowledge of Source/Versioning control
• Experience with EDI standards (e.g., EDIFACT, XML, ODETTE, ANSI X12) is preferred
• Knowledge in Jasper Reports or SSRS is preferred
• Knowledge in Blue Yonder’s solutions is preferred (e.g., JDA Dispatcher, Discrete)

PERSONALITY TRAITS:

• Excellent communication skills both written and oral and the ability to tailor these to the audience
• Ability to work in a diverse multi-cultural environment
• Ability to move forward successfully with minimal direction: self-motivated & autonomous
• Capable of remaining professional & effective considering sometimes very stressful situations
• Strong problem-solving, critical thinking, deductive reasoning, inductive reasoning, and analytical skills
• Pro-active and willing to involve stakeholders in decision making process when needed
• Ready to take personal accountability for achieving individual and shared goals
• Ability to influence and convince others in a way that results in acceptance, agreement and overall, more efficient and profitable logistics environment

LEADERSHIP & MANAGEMENT

• Demonstrates high levels of integrity
• Acts as a Role Model for Global Values and fully adhere to the Code of Conduct
• High energy and resilience, and calm under pressure
• Demonstrate business and financial awareness
• High commitment and positive attitude in the face of setbacks and obstacles
• Authentic, approachable, open and honest
• Effective listener

Minimal requirements

• 5 years of experience in application or software development with at least 2 years in system analysis/design
• Experience in transportation, logistics or supply chain management within the 3PL industry is highly preferred