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M&
Mahindra & Mahindra

Field Technical Expert

Kolkata · Senior

Mature listing - likely many applicantsVerified listingPosted 27d ago

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64Skills
97Experience

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What we know about this role

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Our tracked job listings for Mahindra & Mahindra show strong recent activity.

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First 72 hours

Window passed - posted 27d ago

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Skills required

4 listed
Product DesignAutomotive EngineeringTechnical ServicesProduct Support
Product DesignAutomotive EngineeringTechnical ServicesProduct Support

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Job description

Responsibilities & Key Deliverables

The Field Technical Expert is responsible for providing advanced technical support, troubleshooting complex product or equipment issues, conducting field investigations, and supporting customers and internal teams to ensure optimal product performance and customer satisfaction. The role acts as a bridge between customers, field operations, engineering, and quality teams.

Key Responsibilities

Technical Support & Troubleshooting

  • Diagnose and resolve complex technical issues related to products, equipment, or systems at customer sites.
  • Conduct root cause analysis (RCA) and recommend corrective and preventive actions.
  • Provide expert-level guidance to service engineers, technicians, and customers.
  • Support product performance evaluations and technical problem resolution.

Field Operations

  • Visit customer locations to inspect, analyze, and resolve technical concerns.
  • Perform technical audits, assessments, and product evaluations.
  • Monitor product performance and identify improvement opportunities.
  • Ensure timely closure of technical complaints and field issues.

Customer Management

  • Serve as the primary technical point of contact for key customers.
  • Deliver technical presentations, training programs, and product demonstrations.
  • Build strong customer relationships through proactive technical support.
  • Support customer acceptance and implementation of technical solutions.

Quality & Continuous Improvement

  • Collaborate with Quality, Engineering, and Manufacturing teams to address recurring issues.
  • Analyze field data and prepare technical reports.
  • Recommend product design, process, or quality improvements.
  • Support warranty analysis and failure investigations.

Documentation & Reporting

  • Prepare detailed service reports, investigation reports, and technical documentation.
  • Maintain records of customer visits, technical issues, and corrective actions.
  • Share technical knowledge and best practices across teams

Preferred Industries

Education Qualification

Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Electronics Engineering, Automotive Engineering, or related field.
Master's Degree preferred (optional).

General Experience

5-10 years of experience in technical services, field engineering, product support, or related areas.Strong experience in troubleshooting and root cause analysis.Experience interacting with customers and cross-functional teams

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Two ways in

Applicants who checked fit first are 3.1× more likely to hear back

Your match scoreFree · sign in
86Overall
64Skills
97Experience

Your score for this role already exists

ASAI compared this JD against 41 signals - skills, seniority, domain, stack overlap etc. Add a resume and it unlocks in about 30 seconds.

Always free · no credit card · 1 tap with Google

Free · no signup

Get tomorrow's jobs before you have to search

Daily job drops, skill trends and free resources - posted straight to the group. Leave any time.

Join WhatsAppJoin Telegram

No spam. Just jobs and resources.

Why people use ASAI

Someone shared one job with you. ASAI keeps finding the rest.

  • Scored, not searched. Every role ranked against your actual profile.

  • Alerts as often as hourly. Reach new roles while the pile is still small.

  • Skill gaps, spelled out. See exactly which requirements you don't meet yet.

  • Verified jobs, only. Say no to ghost jobs. Your time deserves respect.

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