AVP, Chapter Lead, SRE Strategy & Talent

Job Summary

•    Highly experienced SAP Solutions Architect with over 12 years of expertise in the design, implementation, upgrade, and support of SAP suites of applications, particularly within the Supply Chain Management (SCM) / Finance domains. 

•    The ideal candidate will have a strong background in developing and managing various solutions using SAP platforms such as BTP, CPI, IAS/IPS, and SaaS applications. Experience with SAP SCM suites, including SAP Ariba and Concur, is highly preferred.

Key Responsibilities

Design and Implementation:
• Lead the design and implementation of SAP solutions tailored to meet the specific needs of the Supply Chain Management and Finance domains.
• Develop and manage different solutions using SAP platforms such as BTP, CPI, IAS/IPS, and SaaS applications.
• Ensure seamless integration of SAP solutions with other enterprise systems using Web Services, SOAP/REST, and file-based methods.

Upgrade and Support:
• Oversee the upgrade and support of SAP suites of applications, ensuring minimal disruption to business operations.
• Provide expert-level support in managing SAP products on the S4Hana platform, with a focus on administration and optimization.

Stakeholder and Vendor Management:
• Effectively manage relationships with stakeholders, clients, and vendors to ensure successful project outcomes.
• Communicate technical solutions and project status to non-technical stakeholders in an understandable manner.

Business as Usual (BAU) Management:
• Drive initiatives to improve daily BAU operations through automation and process optimization.
• Manage daily BAU activities, including:
• Incident & Situation Management: Handle and resolve incidents promptly to minimize business impact.
• Problem Management: Identify and fix bugs, ensuring long-term resolution of recurring issues.
• Change Management: Oversee the development and implementation of changes to SAP systems.
• Escalation Management: Address escalated issues and ensure timely resolution.
• People Management: Lead and mentor a team of SAP professionals, fostering a collaborative and high-performing work environment.

Troubleshooting and Performance Optimization:
• Troubleshoot and resolve complex issues related to SAP applications.
• Continuously monitor and optimize the performance of SAP systems to ensure they operate efficiently.

Strategy
• Plan and lead Analysis & Design Fit –Gap Workshops. This will include challenging Business Users on their assumptions of how they will successfully execute their plans and meet business and regulatory requirements.
• Effectively manage BAU Incidents based on priority by analysing the issue, providing interim or permanent fix.

Business
• Collaborate with the HR Community to elicit Business Requirements using a variety of techniques. The preferred methodology may include - interviews, document analysis, workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task analysis and workflow analysis.
• Work directly with HR Stakeholders to understand HR processes and strategies and determine when to leverage HR Technology and where alternate solutions may be preferable

Processes
• Produce & maintain the required documentation using organizational standard templates to support the Business/Incident Analysis like root cause analysis, Story etc

People & Talent
• Contribute to Hive planning and management of milestones
• Assist the SRE Chapter lead and Hive Tech lead in ensuring no impact to deliveries from Hive and SRE perspective. 
• Ensure that the Chapter & Hive leads are aware of all potential Issues & Risks and provide options for managing risk.

Risk Management
• Should have good understanding of different type of risks like operational, governance, cyber security from BAU and delivery perspective. 
• Should be able to manage and mitigate risk.
Governance
• Influences the Hive Team to create and maintain alignment around the hive objectives, benefits, scope and key Challenges which may affect Hive delivery and support KPIs.
• Follow and support organization specific Governance related processes to keep the Hive and application in compliant status. 

Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
• Strategy and Talent

Skills and Experience

•    SAP Product Administration
•    SAP Product Implementation
•    Problem Solving Skills
•    Strong Communication and writing
•    Incident management
•    Release management

Qualifications

Education
•    Bachelor of engineering / MCA
Training and Certifications
•    SAP ARIBA, CONCUR
•    SAP Cloud Platform Integration
•    SAP BTP
Preferred Qualifications:
•    Extensive experience with SAP SCM suites, including SAP Ariba and Concur.
•    Proven experience in integrating SAP solutions using Web Services, SOAP/REST, and file-based methods.
•    Strong administrative experience with the S4Hana platform.
•    Demonstrated ability to manage stakeholders, clients, and vendors effectively.
•    Experience in leading automation initiatives to enhance BAU operations.
Skills and Competencies:
•    Expert knowledge of SAP platforms and applications.
•    Strong problem-solving and analytical skills.
•    Excellent communication and interpersonal skills.

•    Ability to work effectively in a fast-paced, dynamic environment.
•    Strong leadership and team management abilities.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.