Associate SME - EndPoint Management (EM1)

Education Qualification :
Any Graduate (Engineering / Science)

Skills :
Primary -> Technology | Endpoint Management- SCCM | 3 - Experienced
Primary -> Technology | Endpoint Management- Intune | 3 - Experienced
Secondary -> Domain | IT in Banking | Customer Support | 3 - Experienced
Tertiary -> Behavioral | Aptitude | Communication | 3 - Experienced

Certification :
Technology | Azure Infra Management Certification

As an SCCM and Intune Level 3 Administrator, you will play a critical role in the design and management of these Microsoft-based systems. You will lead the effort to ensure the effective deployment of software, updates, monitoring, and mobile device management across our organization.
Key Responsibilities:
1. SCCM Design and Optimization:
-nbsp; Lead the design and optimization of SCCM infrastructure, including site servers, distribution points, and client settings.
-nbsp; Implement advanced software deployment strategies, automation, and ensure efficient patch management.
2. Intune Configuration and MDM Expertise:
-nbsp; Lead the configuration and management of Microsoft Intune for mobile device management (MDM) and endpoint security.
-nbsp; Implement and manage complex security policies, device settings, and compliance rules.
3. Software Packaging and Deployment Leadership:
-nbsp; Lead the packaging and deployment of software applications, updates, and patches using SCCM.
-nbsp; Implement advanced software distribution methodologies, package creation, and automation.
4. Operating System Deployment Expertise:
-nbsp; Design, create, and maintain advanced task sequences for OS deployments, including in-place upgrades and dynamic provisioning.
-nbsp; Optimize and automate OS deployment processes for efficiency.
5. Advanced Troubleshooting and Support:
-nbsp; Provide Level 3 support for SCCM and Intune-related issues and incidents, working with Level 1 and Level 2 administrators, and act as a subject matter expert.
-nbsp; Conduct root cause analysis for complex issues and incidents.
6. Documentation and Reporting:
-nbsp; Maintain detailed documentation of configurations, best practices, and optimization procedures for SCCM and Intune.
-nbsp; Create and present advanced reports on the performance and effectiveness of these systems to management and stakeholders.
Qualifications:
-nbsp; Bachelor s degree in Information Technology, Computer Science, or a related field (or equivalent experience).

*Supervises junior employees, ensures delivery quality and standards adherence, and supports onboarding, training, and stakeholder coordination.
*Provides second-level support, reviews junior employees work, and offers day-to-day guidance to improve quality and first-time resolution.

Created On

27-Jul-2026