Senior Administrator - Unix & Linux ( UL1 )
Bengaluru · Senior
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Job description
Any Graduate
Certification :
Technology | Unix Administration
Delivery Skills required are :
Proactive monitoring and investigation of logs: Initiate Unix and Linux, administration, troubleshooting, investigate to identify the possible issues, locate the device/service causing the issue. Record the findings and analysis in to the ticket
Restoration and Resolution: Identify the issue based on troubleshooting and decide on the actions required to be implemented for resolving the issue. Refer to required KEDB or Knowledge bases for known issues/repetitive issues and resolution steps. Implement the resolution steps, execute, validate and update ticket with steps taken and outcome
Triage: Once the resolution steps are completed if the issue is still not resolved or if it s an unknown issue and standard troubleshooting methods did not resolve the issue, escalate the ticket to L3 SME and support the troubleshooting process, if there is a bridge, continue on the bridge along with the SME. This support includes coordination with 3rd party vendor technicians.
Process Compliance:
* Gather information from vendor, customer, analysis from the troubleshooting/investigation, resolution steps implemented etc. and update the tickets regularly, as per the defined process.�
* Prepare a detailed report on the plan of action for the existing tickets for the next shift and nbsp; engineer (Shift Handover Report),�
* Follow-through and� execute the various Escalation Matrix (Vendor , Internal and Customer defined),�
* Ensure tickets are closed post user/customer communication,�
* Maintain inventory of Network equipment s and links,�
* Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.
Unix and Linux (RHEL, Centos, Ubuntu, OEL)
*Configure and manage user accounts and groups independently
*Install, configure, and manage software packages and services
*Implement and manage file system permissions and security
*Configure basic networking and firewall settings
*Perform system monitoring and basic performance tuning
Created On
28-Jul-2026
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