Job description

Role Profile

QA Engineer (SULB) – JM3

ROLE SPECIFICATION

Role Title	QA Engineer
Employee Interviewed	L1 – A. Musrath Begum (MP10127518)
Reports To	Arepalli Muthayalu (MP10133106)
Company	Muthoot Fincorp Limited
Function/Department	SULB / IT
Location	Chennai
Written By	Kamalakannan S (MP10144738)
Approved By (Functional)	Nandakumar Sridharan (MP10142505)
Approved By (People & Culture)
Date (Written On)	19-May-2026

ROLE SUMMARY

A detail-oriented QA/Test Analyst with experience in the Loan Origination System (LOS) domain, responsible for ensuring the quality, accuracy, and reliability of applications through both manual and automation testing. The role involves validating end-to-end loan workflows, building and maintaining automated test scripts, performing API and data validation, and collaborating with cross-functional teams to deliver high-quality and scalable solutions.

ORGANIZATIONAL CHART

KEY RESPONSIBILITIES

Operations & Transactional

Validate end-to-end transaction flows across LOS, including login, KYC, credit evaluation, approval, and disbursement stages
Ensure accuracy and consistency of loan processing transactions across different products (BL, LAP, HL, etc.)
Perform testing on real-time data transactions and batch processing flows
Verify data integrity between systems (LOS, BRE, third-party integrations like Finbox/Finnone)
Validate document workflows, including upload, verification, OCR outputs, and document mapping
Test disbursement processes, including amount calculation, beneficiary validation, and account transfers
Validate exception handling and deviation workflows (e.g., RCU bypass, approval deviations)
Ensure correct functioning of dedupe logic, customer identification, and re-submission scenarios
Test API-based transactional flows and ensure proper request-response handling
Validate operational reports (MIS) for accuracy and completeness of transactional data
Ensure proper testing of user roles, permissions, and operational controls within the system
Support OPS team queries/issues by analyzing system behavior and identifying defects
Perform production validation (post-release) to ensure smooth functioning of live transactions
Monitor and verify system behavior under different operational scenarios, ensuring minimal disruption

Process Improvement

Identify opportunities to enhance testing efficiency through automation and optimized test processes
Continuously review and improve test strategies, test coverage, and execution methodologies
Recommend and implement process standardization across testing activities
Analyze recurring defects and suggest root cause fixes to prevent reoccurrence
Collaborate with stakeholders to streamline loan processing workflows and reduce manual intervention
Drive automation adoption to improve test coverage and reduce turnaround time
Suggest improvements in system validation, business rules (BRE), and data accuracy checks
Work towards reducing defect leakage into production by strengthening QA practices
Identify gaps in requirements, BRDs, and user stories, and propose enhancements
Improve MIS/reporting accuracy and availability through better validation mechanisms
Support adoption of best practices in QA and DevOps processes
Recommend enhancements to user experience and operational efficiency based on testing insights
Monitor and improve release quality and deployment readiness

KEY INTERACTIONS

Internal Stakeholders

External Stakeholders

System / Technology Partner

Product, Business Team, LOS Partner

KEY ROLE DIMENSIONS

Geographical coverage –

Direct reportees

Total team size

SULB

KEY SKILLS & BEHAVIOURAL ATTRIBUTES

Functional Skills

Strong understanding of Loan Origination System (LOS)
Lending workflows (KYC, Credit, Approval, Disbursement)
Expertise in manual and automation testing (Selenium/Cypress or similar tools)
Experience in API testing using tools like Postman / Swagger

Soft Skills

Strong analytical and problem-solving mindset
Excellent attention to detail and accuracy
Effective communication and stakeholder coordination skills
Ability to work under tight deadlines and manage priorities
Proactive in identifying issues and suggesting improvements
Ownership-driven with a focus on delivery and quality outcomes
Adaptability to dynamic project environments and changing requirements
Strong documentation and reporting skills

EDUCATION / EXPERIENCE

Experience: 1–3 years in CRM / LOS/ Banking / NBFC application.
Education: Bachelor’s degree in engineering, IT, Finance, or related field.

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