Sr Service Now Engineer
Pune · Staff/Principal
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Job description
Key Responsibilities
- Solution Design & Architecture Awareness: Translate business requirements into scalable technical solutions aligned with architectural standards.
- Development & Configuration: Configure and customize ServiceNow modules (ITSM, ITOM, CSM, GRC, SecOps, etc.), including workflows, business rules, client scripts, UI policies, and notifications.
- Integration: Build and maintain integrations with enterprise systems.
- Process Automation: Develop automated workflows and orchestration scripts to streamline operations.
- Performance Optimisation: Monitor and tune ServiceNow applications for performance, scalability, and reliability.
- Technical Leadership: Mentor engineers, perform code reviews, and enforce best practices for ServiceNow development.
- Continuous Improvement: Identify opportunities for platform optimisation and innovation; stay updated on ServiceNow releases and industry trends.
- Compliance & Security: Implement security best practices and ensure compliance with organisational and regulatory requirements.
- Engineering Standards & Documentation: Maintain technical documentation, coding standards, reusable components, and enforce best practices.
- Customer Focus: Align customer needs and satisfaction with business decisions, ensuring that changes benefit end users.
Required Qualifications
- Min. of 10 years of experience in ServiceNow development and platform leadership.
- Proven expertise across multiple ServiceNow modules: ITSM, ITOM, CSM, GRC, SecOps.
- Strong experience in CI/CD pipeline design and maintenance.
- Hands-on experience with integrations, automated workflows, and orchestration.
- Solid understanding of software development lifecycle and agile methodologies.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and leadership abilities.
Certifications
- CSA, CAD, CIS in ITSM, ITOM,CSM
Department
INFRA-MS
Open Positions
1
Skills Required
Servicenow,ITSM,Servicenow Itsm
Role
Key Responsibilities
- Solution Design & Architecture Awareness: Translate business requirements into scalable technical solutions aligned with architectural standards.
- Development & Configuration: Configure and customize ServiceNow modules (ITSM, ITOM, CSM, GRC, SecOps, etc.), including workflows, business rules, client scripts, UI policies, and notifications.
- Integration: Build and maintain integrations with enterprise systems.
- Process Automation: Develop automated workflows and orchestration scripts to streamline operations.
- Performance Optimisation: Monitor and tune ServiceNow applications for performance, scalability, and reliability.
- Technical Leadership: Mentor engineers, perform code reviews, and enforce best practices for ServiceNow development.
- Continuous Improvement: Identify opportunities for platform optimisation and innovation; stay updated on ServiceNow releases and industry trends.
- Compliance & Security: Implement security best practices and ensure compliance with organisational and regulatory requirements.
- Engineering Standards & Documentation: Maintain technical documentation, coding standards, reusable components, and enforce best practices.
- Customer Focus: Align customer needs and satisfaction with business decisions, ensuring that changes benefit end users.
Required Qualifications
- Min. of 10 years of experience in ServiceNow development and platform leadership.
- Proven expertise across multiple ServiceNow modules: ITSM, ITOM, CSM, GRC, SecOps.
- Strong experience in CI/CD pipeline design and maintenance.
- Hands-on experience with integrations, automated workflows, and orchestration.
- Solid understanding of software development lifecycle and agile methodologies.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and leadership abilities.
Certifications
- CSA, CAD, CIS in ITSM, ITOM,CSM
Years Of Exp
5 to 8 years
Designation
Lead Engineer
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