Support Engineer
Bengaluru · Entry Level
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HIGH
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First 72 hours
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Job description
What if, instead of a job, you had a mission? A mission to create the future of healthcare alongside a team of brilliant, passionate people, on a canvas that touches billions of consumers around the world?
It’s what we do at Practo.
Practo is at the intersection of health and technology. We build products and solutions that impact one of humanity’s most personal aspects – health.
Apart from being deeply personal, healthcare is also immensely emotional for all stakeholders. Whether it is our doctor community, the patients, or their respective families. Further, this is an industry that is evolving rapidly while at the same time has considerable regulation.
Are you passionate about making an impact in Healthcare? Do you have the ability to think from first principles & solve complex problems? Would you rate high on an entrepreneurial streak with amazing hustling capabilities? Do you have an instinctive ability to proactively collaborate and work with a lot of different teams and individuals?
We are looking for an Implementation Specialist who has substantial experience in the hospital HMS domain, and a deep understanding of hospitals business processes & evaluate processes at a Hospital/Corporate to facilitate the smooth implementation of Insta HMS
Mandatory Skills
Application Support,Production Support,Troubleshooting
Role
- Providing the application support for the customer
- Configuration of the server and certificate creation with the help of IT staff.
- Creation of training schema and live schema with the help of IT staff/Partners.
- Managing customer/partner engagement.
- Team working with Project Managers/Consultants and technical staff (IT team, Customization team, Development team, Sales Team, Partners).
- Provide Customer/Partner training.
- Explaining master data to customers/Partners and collecting the required data.
- 7. Deals with data validation and uploading.
Education Qualification
Any Degree or Diploma
Experience
1 to 3 years
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