Senior Engineer / Assistant Manager - Service Center

Job Summary:

We are seeking a highly motivated and skilled Senior Engineer / Assistant Manager to join our team. This role will involve leading engineering projects, managing business development processes, and ensuring adherence to industry standards and practices. The ideal candidate will have strong technical expertise, excellent problem-solving skills, and the ability to work collaboratively across different teams.

Department

Service Centre

Open Positions

1

Skills Required

Interpersonal Skills , Customer Relationship, Service center management, , Manpower administration

Role

Rols & Responsibilities:

1. Technical Leadership:
- Lead and mentor a team of engineers and technicians in the service center to ensure high-quality service delivery.
- Provide technical guidance and support in diagnosing and resolving complex equipment issues.

2. Service Management:
- Oversee the daily operations of the service center, ensuring efficient workflow and adherence to service standards.
- Develop and implement service processes and strategies to enhance productivity and customer satisfaction.

3. Customer Interaction:
- Act as the primary point of contact for customers regarding service inquiries, feedback, and technical support.
- Build and maintain strong relationships with clients to understand their needs and ensure timely resolution of their concerns.

4. Quality Assurance:
- Monitor and evaluate service quality, ensuring compliance with industry standards and company policies.
- Identify areas for improvement and implement corrective actions to enhance service efficiency.

5. Budget and Resource Management:
- Assist in managing the service center budget, including forecasting and controlling expenses.
- Optimize resource allocation and maintenance schedules to maximize service center performance.

6. Training and Development:
- Develop and conduct training programs for team members to enhance their technical skills and service capabilities.
- Stay updated with the latest technologies and industry trends to ensure the team is well-prepared for emerging challenges.

7. Reporting and Documentation:
- Prepare and maintain accurate reports related to service operations, customer feedback, and team performance.
- Document all service interventions and ensure proper record-keeping for compliance and reference.

8. Collaboration with Cross-Functional Teams:
- Work closely with the sales, engineering, and supply chain teams to ensure seamless service delivery and support.
- Collaborate on projects to enhance product reliability and customer experience.

9. Safety and Compliance:
- Ensure all service operations adhere to safety protocols and regulatory requirements.
- Promote a culture of safety within the service center team.

Education/Qualification

BE or Diploma in Mechanical or Automobile Engineering

Desirable Skills

Team Handling, Technical Management, Service operation, Business Development, Conflict Management

Years Of Exp

5 to 7 years

tags

Interpersonal Skills, Customer Relationship

Designation

Senior Engineer / Assistant Manager