Senior Consultant | ServiceNow Developer - ITOM / ITAM / GRC | Bengaluru | ServiceNow

Deloitte.

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Senior Consultant | Senior ServiceNow Developer-ITOM/ITOM/CSM| Bangalore | ServiceNow

·       Job requisition ID: 114522

·       Location: Hyderabad/Bangalore

·       Entity: Deloitte Touche Tohmatsu India LLP

The team

Enterprise technology must do much more than keep the wheels turning; it is the engine that drives functional excellence and the enabler of innovation and long-term growth. Learn more about ET&P

Your work profile

·       We are seeking an experienced ServiceNow ITSM /ITOM/CSM Developer with 6–9 years of hands-on experience in ITSM/ITOM implementations, enhancements, and BAU support. The candidate should have strong expertise in configuring ITSM workflows, service catalog, integrations, automation using Flow Designer, and supporting enterprise-scale ServiceNow environments. 

Key skills required

• 5-8 years of hands-on experience with the ServiceNow Developer Platform.
• Education - UG & Above
• Gather, analyze, and translate business and technical requirements related to ITOM processey
• Configure, customize, and enhance ServiceNow ITOM modules, including:
• Discovery
• Service Mapping
• Event Management
• Cloud Management
• Operational Intelligence (as applicable)
• Design, configure, and maintain ServiceNow Discovery patterns for on‑prem, virtual, andcloud infrastructure
• Implement and support Service Mapping for business services, including dependencymapping and technical service modeling
• Configure Event Management rules, alerts, correlation policies, and integrations withmonitoring tools
• Work on CMDB architecture, CI class modeling, relationships, normalization, and CMDBhealth improvements
• Integrate ServiceNow with third‑party tools using REST APIs, MID Servers, and eventconnectors (monitoring, cloud, APM tools, etc.)

You bring you

That's all we ask. And in return, we'll create an enabling and respectful environment. That includes reasonable accommodation for Fate unique needs.

Your bold odyssey starts here 

Our story starts with your success: Experience excellence in an environment that is meritorious, respectful, collaborative, and empowering. One that is a catalyst of 360-degree happiness for you and your loved ones.

Get right skilled for tomorrow: Get equipped to fuel transformative change and be the best in the industry. Don't just learn new skills, but be the engine of innovation, with clutter-breaking solutions and practices.

Power the nation's growth story: We're Indian-owned and led and working towards India's future. Our team spans and creates impact for the country, well beyond its urban centers. We move ahead along with the communities in which we operate, thereby giving you a profession with a strong sense of purpose.