Tv Operations Engineer/ Production Support Engineer

This role sits within the team responsible for the day-to-day operation of Proximus' television
platform and the associated backend services that deliver TV content to customers.
Although the platform is built on the Accenture Video Solutions (AVS) technology stack, the position
goes beyond supporting a specific application. The primary focus is ensuring the end-to-end
availability, stability, and performance of the TV service experienced by customers.

Key responsibilities include:

- Monitoring and operating critical TV backend systems on a daily basis.
- Participating in an on-call (guard duty) rotation to ensure service continuity and rapid incident
response.
- Performing preventive maintenance activities, software updates, and platform health checks.
- Troubleshooting and coordinating the resolution of incidents across multiple technology
domains.
- Driving continuous improvements in operational processes, automation, monitoring, and
service reliability.
- Working closely with vendors, engineering teams, and operational stakeholders to maintain
agreed service levels and KPIs.

The ideal candidate combines strong operational and troubleshooting skills with a service-oriented
mindset. They are comfortable working in a complex technical ecosystem, taking ownership of issues,
collaborating with cross-functional teams, and continuously looking for ways to improve service quality
and operational efficiency.
The team culture is based on collaboration, accountability, agile ways of working, and continuous improvement.

In one sentence
A hands-on operational role focused on ensuring the reliability and performance of a large-scale
IPTV/streaming platform, combining service operations, incident management, maintenance, and
continuous service improvement.

Must have skills:

2. End-to-End Troubleshooting Skills
- Able to investigate issues across multiple technology domains rather than focusing on a single
component.
- Naturally curious and analytical.
- Can coordinate between infrastructure, application, network, cloud, vendor, and operations
teams.
- Structured approach to problem solving and root cause analysis.

3. Technical Breadth
The ideal candidate does not need to be an expert in all areas, but should be comfortable with:
- Linux/Unix environments
- Networking fundamentals (TCP/IP, DNS, Load Balancing, Firewalls)
- Application support and monitoring
- APIs and web services
- Log analysis and troubleshooting tools
- Cloud and virtualization technologies
- Automation and scripting (PowerShell, Python, Bash) as a plus

4. Reliability Engineering Mindset
- Interested in preventing incidents rather than only resolving them.
- Looks for opportunities to automate repetitive tasks.
- Focuses on monitoring, alerting, process improvement and operational excellence.
- Drives continuous improvement initiatives.

5. Ability to Work Under Pressure
- Remains calm during major incidents and service outages.
- Can prioritize effectively during high-impact situations.
- Makes data-driven decisions during crisis management.
- Comfortable participating in on-call/guard duty rotations.

6. Collaboration and Communication
- Strong team player.
- Can communicate technical topics clearly to both technical and non-technical stakeholders.
- Works well with offshore teams, vendors, engineering teams and management.
- Shares knowledge openly and supports colleagues.

7. Agile and Continuous Learning Attitude
- Open to learning new technologies and domains.
- Adapts quickly to changing priorities.
- Takes initiative to improve processes and ways of working.
- Embraces feedback and continuous development.