Digital Network Delivery Lead

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. 

More about the role

Job Description – Network Delivery Lead (Global Connectivity & Security Services)

Job Title

Network Delivery Lead – Global Connectivity & Security Services

Role Purpose

The Network Delivery Lead is responsible for the global delivery, operational excellence, governance, and continuous improvement of Signify's Network and Network Security services.

This role leads a globally distributed team operating across regional hubs and is accountable for the reliability, availability, security, performance, and lifecycle management of network services supporting all Signify sites, users and business applications.

The role owns delivery across:

• LAN & Wireless Services
• WAN & SD-WAN Services
• Secure Service Edge (SSE)
• Secure Web Gateway (SWG)
• Zero Trust Network Access (ZTNA)
• Firewall Services
• Remote Access Services
• DNS, DHCP & IPAM (DDI)
• Network Access Control (NAC)
• Cisco ISE, TACACS and RADIUS
• CDN and WAF Services
• Network Monitoring & Observability Platforms

The Network Delivery Lead serves as the senior operational authority for network services globally, driving service strategy, service transformation, supplier governance, operational excellence, and alignment with enterprise architecture and cybersecurity standards. The role also has end-to-end accountability for WAN and SD-WAN services delivered through strategic partners and managed service providers.

Key Accountabilities

Global Service Leadership

• Lead the global Network Delivery organization supporting across the globe.
• Execute the service roadmap for network and network security services.
• Establish global operating standards, governance, and service delivery processes.
• Ensure network services remain secure, resilient, scalable, and aligned with business requirements.
• Deliver services through a global follow-the-sun support model across regional hubs.

Team Leadership & Organizational Development

• Build and lead a high-performing global network delivery team.
• Manage regional technical specialists and technical leads.
• Define organizational structure, roles, responsibilities, and capability development plans.
• Coach and mentor technical specialists and future leaders.
• Drive technical excellence, accountability, and customer focus across the organization.
• Foster a culture of collaboration, continuous improvement, innovation, and operational ownership.

Network Service Ownership

Provide operational leadership and delivery ownership for:

LAN & Wireless Services

• Enterprise switching infrastructure
• Wireless networks and controllers
• Network Access Control (NAC)
• RADIUS services
• Secure authentication services
• Network performance and capacity management

Network Security Services

• Firewall platforms
• Secure Web Gateway
• Cloudflare Security Services
• Security policy enforcement
• Network segmentation
• Secure remote access

Connectivity Services

• Global WAN and SD-WAN services
• Internet connectivity
• Third-party connectivity
• Site-to-site connectivity
• Routing and transport services

Core Infrastructure Services

• DNS
• DHCP
• IP Address Management (IPAM)
• Proxies
• TACACS
• Cisco ISE
• Core networking platforms

These responsibilities align with the Network Service operating model that includes LAN/Wireless, Firewall Management, WAN Connectivity, Secure Web Gateways, ZTNA, Remote Access, DDI, and Core Infrastructure Services.

WAN & SD-WAN Service Ownership

• Own the global WAN and SD-WAN service strategy and operational delivery.
• Ensure reliable, secure, and highly available connectivity between all Signify offices, factories, distribution centers, cloud platforms, and external partners.
• Govern SD-WAN architecture, routing policies, path selection, segmentation, and resiliency.
• Drive optimization of bandwidth utilization, network performance, and user experience.
• Define connectivity standards and architecture guidelines in cooperation with enterprise architecture and security teams.
• Ensure seamless integration between WAN, LAN, Cloudflare, Secure Web Gateway, ZTNA, and security services.
• Oversee life-cycle management and modernization of WAN infrastructure.

Supplier & Service Provider Management

• Act as the primary operational owner for externally delivered WAN and connectivity services.
• Establish strong governance with service providers and strategic partners.
• Lead operational reviews, service management reviews, and executive governance meetings.
• Monitor supplier compliance against contractual SLAs, KPIs, and service commitments.
• Drive supplier accountability and service improvement initiatives.
• Lead escalations for major incidents and chronic service issues.
• Support sourcing, procurement, contract renewals, and vendor selection activities.
• Ensure suppliers comply with Signify security, audit, and compliance requirements.

Service Transformation & Continuous Improvement

• Lead initiatives to modernize network services and operating models.
• Drive automation and self-service capabilities where appropriate.
• Improve operational efficiency, reliability, and customer satisfaction.
• Standardize processes, tooling, monitoring, and reporting.
• Identify opportunities for simplification, consolidation, and cost optimization.
• Support introduction of new technologies including Cloudflare, ZTNA, SSE, and Secure Access solutions.

Major Incident & Change Management

• Provide leadership during critical incidents affecting business operations.
• Coordinate cross-functional recovery efforts.
• Ensure proactive problem management and root-cause elimination.
• Govern high-risk infrastructure changes.
• Improve operational resilience and change success rates.

Security, Risk & Compliance

• Ensure network services operate according to enterprise security standards.
• Work closely with Cyber Security teams to mitigate risk.
• Support audits and compliance assessments.
• Ensure secure design and implementation of network solutions.
• Drive adoption of Zero Trust principles and security best practices.

Required Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Engineering, or equivalent experience.
• Minimum 10 years of experience in enterprise networking.
• Minimum 5 years of leadership experience managing global infrastructure or networking teams.
• Proven experience managing enterprise LAN, WAN, Wireless and Security platforms.
• Proven experience managing global WAN and SD-WAN environments.
• Experience managing outsourced network services and strategic suppliers.
• Experience supporting highly distributed multinational organizations.
• Strong understanding of IT Service Management (ITIL).

Technical Expertise

Networking

• Enterprise LAN/WLAN
• Routing & Switching
• SD-WAN
• WAN Technologies
• Internet Services
• BGP
• OSPF
• VPN Technologies

Security

• Cloudflare One
• Secure Service Edge (SSE)
• Zero Trust Network Access (ZTNA)
• Secure Web Gateway (SWG)
• Firewall Technologies
• Web Application Firewall (WAF)
• CDN Services
• Secure Remote Access

Core Infrastructure

• DNS
• DHCP
• IP Address Management (IPAM)
• TACACS
• RADIUS
• Cisco ISE
• Proxy Technologies

Leadership Competencies

• Strategic Thinking
• Global Team Leadership
• Supplier & Contract Management
• Stakeholder Management
• Service Ownership Mindset
• Operational Excellence
• Customer Focus
• Commercial Awareness
• Executive Communication
• Decision Making Under Pressure
• Continuous Improvement
• Change Leadership

Preferred Certifications

• Cisco CCNP Enterprise or CCIE
• Fortinet NSE
• Palo Alto PCNSE
• Cloudflare Certifications
• ITIL Foundation / ITIL Managing Professional
• Microsoft Azure Network Engineer Associate
• AWS Advanced Networking Specialty

Success Measures

The success of the Network Delivery Lead will be measured through:

• Network Availability
• WAN & SD-WAN Service Performance
• Supplier SLA Achievement
• Service Reliability Improvements
• Change Success Rate
• Major Incident Reduction
• Security Compliance
• Customer Satisfaction
• Cost Optimization
• Team Capability Development
• Automation & Modernization Outcomes
• Delivery of Strategic Network Initiatives

Everything we’ll do for you

You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together. 

Come join us, and together we can light up the future.