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Crypto

Application Support Engineer, India, OEX

Bengaluru · Mid Level

Recently posted - highest visibilityVerified listingPosted 1h ago

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64Skills
97Experience

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Reposted role

This role was posted earlier, closed, and has now reopened - the company is accepting candidates again.

First posted May 22, 2026

Skills required

20 listed
Standard Operating ProcedureMarket DataProcess ManagementOperations ManagementProcess OptimizationService LevelUnix CommandsApplication Programming Interface (API)+12 more
Standard Operating ProcedureMarket DataProcess ManagementOperations ManagementProcess Optimization

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Job description

Exchange Support team is responsible for maintaining global system for the firm’s cryptocurrency trading business which operates 24x7. This team provides L2/L3 support to Business users and has full ownership of the production environment for all key business lines (Exchange platform, Risk management system, Backoffice, Market data and non-trading activities). We are adding strong technology focused team members for various position in the Exchange Production Support team.


Responsibilities
Primary responsibility includes but not limited to
  • User Management: Provide technical support to Sales, Business Users, Institutional and Retail customer base with focus on application support, API support and network connectivity.
  • Incident Management: Identification and resolution of production incidents. The roles requires end-to-end ownership of Production issues, collaborating with various technical and business support teams, escalation and resolution of incident in timely manner.
  • Process Management: Take ownership of all release activities, participate in audit reviews and execute BCP exercise. Ensure Process Management continue to meet ITIL best practice standards, SLA and Client expectations.
  • Operations Management: Monitor and automate application and infrastructure alerts to ensure timely actions are taken to maintain system stability and uptime for all the applications. Maintain knowledge repository and standard operating procedure documentation.
  • Continuous Improvement: Identify area of improvements, implement process optimization, automation of manual task and improve the service level the team provides to the end users.


    • Required Skills
  • 2+ years of production support experience preferably within the Banking or Financial Service industry.
  • Technical Skills: Experience with UNIX commands in debugging , SQLs and Bash/Python scripting. Previous experience on supporting FIX protocol and APIs is must.
  • Strong technical understanding of Linux/Java based systems with exposure to Cloud Technology and DevOps utilities.
  • Good knowledge of monitoring, visualization and scheduling tools like Grafana, Prometheus, Control-M, ITRS Geneos, Dynatrace or similar utilities.
  • Service oriented with strong Incident handling & troubleshooting skills. ITIL certification preferred.
  • Excellent written and verbal communication skills (English). Ability to communicate with different Stakeholders and interfacing teams in clear and concise manner.
  • Required experience in supporting Trading System (OMS/EMS) with exposure to Equities, Derivatives, FX or Cryptocurrency Trading domain.
  • Must be able to work under high pressure, handle multiple priorities, result driven with attention to details and deliver to demanding deadlines.
  • Self-starter and able to quickly pickup new concepts, business areas and technologies.
  • Open to shift work and weekend support.

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    Applicants who checked fit first are 3.1× more likely to hear back

    Your match scoreFree · sign in
    86Overall
    64Skills
    97Experience

    Your score for this role already exists

    ASAI compared this JD against 41 signals - skills, seniority, domain, stack overlap etc. Add a resume and it unlocks in about 30 seconds.

    Always free · no credit card · 1 tap with Google

    Free · no signup

    Get tomorrow's jobs before you have to search

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    No spam. Just jobs and resources.

    Why people use ASAI

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    • Scored, not searched. Every role ranked against your actual profile.

    • Alerts as often as hourly. Reach new roles while the pile is still small.

    • Skill gaps, spelled out. See exactly which requirements you don't meet yet.

    • Verified jobs, only. Say no to ghost jobs. Your time deserves respect.

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