Subject Matter Expert (Support&Ops)
Hyderabad · Staff/Principal
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Job description
Job Summary
Strong Technical knowledge on below EMC Storage arrays ( Power Store, Unity, Vplex, PowerScale, Cisco MDS SAN switch )
Good knowledge on Troubleshooting Performance issues and break fix activities
Strong Knowledge on Vplex metro cluster environment, Storage provisioning as distributed devices and Migration using VPlex Storage array
Strong Knowledge on Powerscale devices such as NFS, CIFS shares
Candidate should have knowledge on cisco MDS SAN switch (Zoning, ISL, port-channel configuration and firmware upgradation using Putty)
Prepare Weekly and monthly Storage report and drive weekly call with client
Candidate will be providing on-call support on alternate weekend
Ability to work with onsite team with and vendor during break fix and firmware upgrade.
Performing root cause analysis, CAPA through problem management
Handling Priority incident, change request, Service request and support offshore team.
Excellent problem-solving and troubleshooting skills.
Strong communication and collaboration skills.
**Good to Have: **
NetApp and IBM storage knowledge will be added advantage to the profile
The ideal candidate should have a minimum of 8-15 years of experience in Storage
( L3 support ) administration
Key Responsibilities
Strong Technical knowledge on below EMC Storage arrays ( Power Store, Unity, Vplex, PowerScale, Cisco MDS SAN switch )
Good knowledge on Troubleshooting Performance issues and break fix activities
Strong Knowledge on Vplex metro cluster environment, Storage provisioning as distributed devices and Migration using VPlex Storage array
Strong Knowledge on Powerscale devices such as NFS, CIFS shares
Candidate should have knowledge on cisco MDS SAN switch (Zoning, ISL, port-channel configuration and firmware upgradation using Putty)
Prepare Weekly and monthly Storage report and drive weekly call with client
Candidate will be providing on-call support on alternate weekend
Ability to work with onsite team with and vendor during break fix and firmware upgrade.
Performing root cause analysis, CAPA through problem management
Handling Priority incident, change request, Service request and support offshore team.
Excellent problem-solving and troubleshooting skills.
Strong communication and collaboration skills.
**Good to Have: **
NetApp and IBM storage knowledge will be added advantage to the profile
The ideal candidate should have a minimum of 8-15 years of experience in Storage
( L3 support ) administration
Skill Requirements
Strong Technical knowledge on below EMC Storage arrays ( Power Store, Unity, Vplex, PowerScale, Cisco MDS SAN switch )
Good knowledge on Troubleshooting Performance issues and break fix activities
Strong Knowledge on Vplex metro cluster environment, Storage provisioning as distributed devices and Migration using VPlex Storage array
Strong Knowledge on Powerscale devices such as NFS, CIFS shares
Candidate should have knowledge on cisco MDS SAN switch (Zoning, ISL, port-channel configuration and firmware upgradation using Putty)
Prepare Weekly and monthly Storage report and drive weekly call with client
Candidate will be providing on-call support on alternate weekend
Ability to work with onsite team with and vendor during break fix and firmware upgrade.
Performing root cause analysis, CAPA through problem management
Handling Priority incident, change request, Service request and support offshore team.
Excellent problem-solving and troubleshooting skills.
Strong communication and collaboration skills.
**Good to Have: **
NetApp and IBM storage knowledge will be added advantage to the profile
The ideal candidate should have a minimum of 8-15 years of experience in Storage
( L3 support ) administration
Other Requirements
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