C4C - Sales & Services DevOps

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. 

More about the role

Job Summary

Designs and implements digital services to meet Business requirements. Collaborates with cross-functional teams to ensure seamless digital solutions. Monitors and optimizes digital solutions for performance and scalability.

Key Areas of Responsibility
• Collaborates with stakeholders to gather and analyze technical requirements.
• Documents technical processes and provides training to support teams
• Owns the overall technical quality, performance, security, continuity and availability of the products in scope.
• Translates business requirements into Technical solutions to optimize business experience.
• Analyse problems and provide problem solving expertise to ensure complex issues are resolved efficiently within the stipulated timeframe while also meeting the satisfaction of the user.
• Proactively share knowledge and experiences in focus groups, with colleagues from own and other teams with a similar technical focus.
• Collaborate with Product Owners/ Service Owners/ Business Process Owners/ Business Process Experts to craft clear business requirements and deliver prototypes and products within timelines/ sprints.
• Be the trusted advisor for Product Owner/ Service Owners/ Business Process Owners/ Business Process Experts for the product area.
• Integrates digital services with existing platforms and third-party applications.

Key Responsibilities

• Should be able to do Configuration changes, development w.r.t C4C Sales and Services independently
• Provide technical and functional support for SAP C4C Sales and Service Management processes in a global AMS environment.
• Support Service Management Business Process Owners, key users, and local project teams in resolving incidents, service requests, and functional questions.
• Support core SAP Service Cloud processes, including ticket management, service level agreements (SLAs), case routing, field service coordination, customer master data, and service analytics.
• Perform issue analysis, business impact assessment, root cause analysis, and coordination with technical teams, senior functional experts, or external partners.
• Support change requests and upgrades through impact analysis, functional testing, regression testing, and documentation updates.
• Work according to ITIL-based AMS processes, including incident management, service request handling, problem management, and change management.
• Use tools such as ServiceNow, Jira, and Confluence for ticket handling, issue tracking, documentation, and knowledge sharing.
• Support local deployments and hypercare activities by helping users adopt the global template and resolving service-related issues after go-live.
• Collaborate with cross-functional teams in areas such as Sales (O2C), Logistics, Finance, and backend S/4HANA systems.
• Contribute to continuous improvement by identifying recurring issues, proposing improvements, and supporting stabilization of the global template.

Critical Experiences
• Bachelor's degree in Computer Science, Information Technology, or a related technical field, providing foundational knowledge in software development, systems integration, and digital technologies.
• Hands-on experience in digital service creation and management, including requirements analysis, technical solution design, and integration of digital services with existing platforms.
• Relevant professional certifications such as Certified ScrumMaster (CSM) or ITIL Foundation to support agile collaboration and service management practices.

Everything we’ll do for you

You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together. 

Come join us, and together we can light up the future.