Senior SME - Unix & Linux ( UL1 )
Bengaluru · Senior
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Job description
Any Graduate
Certification :
Technology | RH254: Red Hat System Administration III Shell Scripting basics
Skills required are :
Troubleshooting and Management: OS related issues,
OS Management - Server build/ Decommissioning domain, creating scripts for daily/weekly tasks
Restoration and other responsibilities: Work on resolution of complex or escalated issues from L2 engineer. Preparing RCA for major incidents and problem tickets.
Triage: Generally the L3 is the final level of escalation for all Unix and Linux related issues. However in the event of an un-resolved incident which is taking longer than expected, the L3 engineer is required to co-ordinate with the Data Center TDU COE team to get expert help and work towards the resolution of incidents. They will also engage and work with the respective TAC teams to resolve any product related issues or software bugs
Process::
* Prepare RFCs and represent RFC in the CAB for approval of changes. Assign approved changes to L2 group to implement them
* Conduct repeat incident analysis to identify proactive problem tickets and work on the permanent fix for the issues
* Gather information from vendor, customer, analysis from the troubleshooting, resolution steps implemented etc. and update the tickets regularly, as per the defined process.�
* Prepare a detailed shift handover report for the next shift engineer
* Constantly track tickets for SLA adherence and escalate on deviations as defined in the process.
Unix and Linux (RHEL, Centos, Ubuntu, OEL)
*Design and implement advanced shell scripting and automation solutions
*Configure and optimize system performance and resource management
*Implement advanced security hardening and compliance measures
*Manage storage systems and file system optimization
*Design and implement disaster recovery and backup strategies
Created On
31-May-2024
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